What Tasks To Include In A Job Description

Published: July 10th 2023

Crafting an effective job description goes far beyond just outlining the key responsibilities of a role. It requires a thorough knowledge of the position’s responsibilities, the basic principles of your industry, and even a complete mastery of your organization's unique culture. A robust job description doesn't just list tasks - it paints a vivid picture of the role, the team, and the company to give potential candidates a clear idea of what they're stepping into.

But, how do you decide what tasks to include in a job description? What balance should you strike between giving enough detail and overwhelming a potential candidate with information? This article will offer a few tips on how to nail down the tasks for your job descriptions, ensuring you provide a thorough, engaging, and accurate view of what the role entails. Buckle up and get ready to revolutionize the way you write job descriptions.

What Are Tasks?

Tasks are the beating heart of any job description - they’re the nuts and bolts that define what a role entails on a day-to-day basis. They’re the specific actions or duties that an employee is expected to perform in a particular role. Whether it’s drafting marketing proposals as a Marketing Specialist, leading team meetings as a Project Manager, or diagnosing patient illnesses as a Physician, tasks bring the essence of a job to life.

Tasks aren’t just about listing what an employee will do - they’re also about how they’ll contribute to the organization’s success. They’re about illustrating how a role, down to its smallest details, weaves into the grand tapestry of a company’s mission and vision.

Why It Is Important To Include The Job Tasks In Job Descriptions

Imagine diving into a new book without any idea of the story it holds. A job without a clearly defined set of tasks feels the same for potential candidates - it’s a leap into the unknown. This is why including tasks in job descriptions is crucial.

Firstly, tasks offer clarity, helping candidates visualize exactly what their workday would entail. They’re the mirror that reflects whether a candidate’s skills align with what the job requires, aiding in self-selection before candidates hit the ‘apply’ button.

Including tasks also sets the stage for success. By delineating what a job requires, you set clear expectations for job seekers (and current employees) from the get-go, reducing the chances of misunderstanding and dissatisfaction further down the line.

Lastly, tasks also give candidates a glimpse into their potential growth within the role. They show how a role might evolve, and the potential skills candidates could acquire or develop further.

In essence, tasks in job descriptions bridge the gap between employers and potential candidates - they’re the threads that weave together the perfect employer-employee match.

Understanding The Job Role

Before you can accurately list the tasks for a role, you need to understand the role itself. This means not only knowing what the role does but how it fits into your company’s larger puzzle. What goals does it help achieve? Who will the role collaborate with, and what will the role contribute to your business?

You might find it helpful to talk to someone currently performing the role or a similar one, or even collaborate with team leaders to get a grasp on what the role entails. Their practical insights and working knowledge can be invaluable in determining the nitty-gritty of the position. With this knowledge at hand, you’re well-equipped to transition from role understanding to task identification.

Identifying Key Job Tasks

Once you have a clear understanding of the role, it’s time to identify the key tasks. These are the daily duties that an employee in the position would be expected to perform. The aim here is to strike a balance between being overly general and excessively detailed. You want to provide a clear picture of what a typical day looks like without overwhelming the reader with minutiae.

Start with a brief description of the tasks that are most essential to the role. If you’re writing a job description for a Graphic Designer, key tasks might include ‘creating visual concepts to communicate ideas’ or ‘designing layouts for promotional materials.’ Remember, you’re not writing a to-do list but providing a snapshot of the role in action.

Prioritizing Tasks

After identifying the tasks, it’s essential to prioritize them. All tasks are not created equal. Some are performed daily, others weekly, and some might be big-picture tasks that only come around once in a while.

Prioritizing essential activities in your job description ensures that candidates understand which duties are the most significant and frequent. Start with the most critical tasks, ones that are central to the role, and then move down to those that are less frequent or secondary. This not only helps candidates understand what is expected of them but also gives them an insight into what their potential new role’s rhythm might be like.

Aligning Tasks With Company Goals

Your organization’s mission and goals aren’t separate from the individual roles within the company; they’re intrinsically linked. When you’re creating a job description, it’s important to ensure the tasks listed align with your company’s overall objectives. This is about showing candidates how their day-to-day responsibilities contribute to the big picture.

So, how do you go about this? Begin by clearly understanding your company’s goals. Then, reflect on how each task within the role helps to achieve these objectives. For instance, if one of your company’s goals is to enhance customer satisfaction, a task for a Customer Service Representative might be ‘resolving customer complaints and queries promptly and professionally to maintain a high standard and high level overview of customer satisfaction.”

This alignment not only helps potential candidates gain comprehensive knowledge of their potential impact on the organization but also allows them to feel connected to your mission from the outset.

How To Write Tasks

Writing tasks in a job description is an art and a science. It’s about being precise, concise, and engaging. Here’s how you can ace it:

  • Use action verbs: Start each task with a powerful action verb in the present tense. Instead of writing “In charge of project management,” write “Oversee project timelines and deliverables.”
  • Be specific: Detail is your friend when writing tasks. Instead of saying “Handle customer service,” say “Respond to customer inquiries via phone, email, and live chat.”
  • Keep it concise: While detail is important, keep your sentences short and to the point. Avoid jargon and complex language that might confuse readers.
  • Use bullet points: A bulleted list is more digestible and visually pleasing than a large block of text. Each task should be a new bullet point.
  • Stay positive: Frame tasks in a positive light, focusing on the meaningful parts of the role, even when describing challenging or mundane aspects.

Following these guidelines can ensure that your tasks are not just informative, but also enticing to potential applicants.

Job Tasks Examples

To complete your job descriptions or fill out a job description template or job advert template, we give you a helping hand and inspiration with examples of job tasks for these thriving business sectors.

Accounting Job Task Examples

Here are 10 accounting job description tasks:

  • Prepare and examine financial records to ensure accuracy.
  • Reconcile financial discrepancies by analyzing account information.
  • Prepare asset, liability, and capital account entries by compiling and analyzing account information.
  • Summarize the current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
  • Maintain customer confidence and protect operations by keeping financial information confidential.
  • Substantiate financial transactions by auditing documents.
  • Advise on the management of personal and corporate taxes.
  • Conduct periodic audits to ensure compliance with legal and company guidelines.
  • Analyze financial data to identify potential trends and cost-saving opportunities.
  • Develop and maintain effective accounting policies and procedures.

Customer Services Job Task Examples

Here are 10 customer services job description tasks:

  • Respond to customer inquiries via phone, email, and live chat.
  • Resolve customer complaints, providing appropriate solutions and alternatives.
  • Keep records of customer interactions and transactions.
  • Provide product/service information by answering questions and offering assistance.
  • Conduct customer satisfaction surveys.
  • Follow up on customer interactions for quality assurance purposes.
  • Escalate unresolved issues to the next level of support.
  • Work closely with other departments to resolve customer issues efficiently.
  • Train and mentor junior customer service representatives.
  • Evaluate customer service trends to suggest improvements to the service.

Finance Job Task Examples

Here are 10 finance job description tasks:

  • Monitor and analyze financial market trends.
  • Prepare financial reports and statements for internal and external use.
  • Conduct detailed financial analysis to support strategic decision-making.
  • Evaluate and manage financial risks.
  • Develop and maintain financial models for forecasting purposes.
  • Provide financial guidance to management and other stakeholders.
  • Collaborate with accounting teams to ensure financial records are accurate.
  • Implement financial policies and procedures to ensure compliance.
  • Manage budgeting and forecasting processes.
  • Review and approve expenditures.

HR Job Task Examples

Here are 10 HR job description tasks:

  • Manage the recruitment process, including job postings, interviews, and hiring decisions.
  • Develop and implement HR policies and procedures.
  • Administer benefits and compensation programs.
  • Conduct employee performance evaluations/performance reviews and provide feedback.
  • Manage employee relations issues, such as grievances and harassment allegations.
  • Conduct onboarding and training for new hires.
  • Maintain employee records in compliance with legal requirements.
  • Coordinate employee engagement initiatives.
  • Provide guidance on career development opportunities.
  • Ensure the organization's compliance with local, state, and federal regulations.

IT Job Task Examples

Here are 10 IT job description tasks:

  • Maintain and update the company's computer systems and networks.
  • Resolve IT-related issues and provide technical support to employees.
  • Install and configure software and hardware.
  • Monitor and maintain network security.
  • Train staff on new technologies, technical matters, and systems.
  • Implement data backup and recovery solutions.
  • Manage system performance and troubleshoot outages.
  • Stay updated with the latest technology trends and solutions.
  • Conduct regular system audits.
  • Collaborate with other departments to understand and address their IT needs for daily operations.

Marketing Job Task Examples

Here are 10 marketing job description tasks:

  • Develop and execute marketing strategies.
  • Coordinate marketing campaigns across various channels.
  • Analyze market trends and competitors’ methods.
  • Manage social media platforms and website content.
  • Collaborate with sales teams to generate leads.
  • Monitor and report on the effectiveness of marketing campaigns.
  • Plan and manage events such as product launches and trade shows.
  • Work with external agencies and partners.
  • Conduct customer and market research.
  • Develop and maintain a company's brand image and positioning.

Project Management Job Task Examples

Here are 10 project management job description tasks:

  • Define project scope, goals, and deliverables.
  • Develop detailed project plans and monitor progress.
  • Coordinate team members and third-party contractors or consultants.
  • Allocate and manage resources for projects.
  • Monitor project progress.
  • Implement and manage changes when necessary to meet project outputs.
  • Evaluate and assess the results of project after completion.
  • Report and escalate issues to upper management as needed.
  • Maintain comprehensive project documentation.
  • Conduct risk assessments and implement risk management plans.

Retail Job Task Examples

Here are 10 retail job description tasks:

  • Greet customers and provide high-quality customer service.
  • Manage inventory and ensure that products are well-stocked.
  • Assist customers in locating desired items.
  • Handle customer complaints in a calm and professional manner.
  • Conduct cash handling and other point-of-sale operations.
  • Maintain a clean and safe store environment.
  • Assist in visual merchandising and display setups.
  • Work with team members and sales associates to meet daily sales targets.
  • Process returns and exchanges as needed.
  • Keep up-to-date with product knowledge to offer accurate information to customers.

Sales Job Task Examples

Here are 10 sales job description tasks:

  • Identify and pursue new sales opportunities.
  • Build and maintain relationships with clients.
  • Conduct market research to identify selling possibilities and customer needs.
  • Prepare and deliver presentations on products/services.
  • Negotiate contracts and sales agreements.
  • Coordinate with other team members and departments to optimize the sales effort.
  • Report on sales activities and forecast future sales.
  • Meet or exceed sales targets.
  • Provide after-sales support to enhance customer satisfaction.
  • Attend networking events, trade shows, and conferences to attract new clients.

The Benefits Of Using A Standard Job Description Template

Crafting a well-written job description is an art. It involves balancing job responsibilities, duties, nice-to-have skills, and job qualifications in a way that draws in the right job seekers. This is where standard job description templates come into play. They offer a tried-and-tested structure that can guide your hand, saving you time while ensuring you hit all the key points.

One of the foremost benefits of using job description templates is consistency. When all your job descriptions follow a similar format, it creates a seamless user experience for job seekers navigating your company's career site. This consistency also helps internal stakeholders stay on the same page about job duties and expectations across various job titles.

Secondly, a job description template will ensure you don't miss important details. A good job description template will have sections for everything from job duties to roles and responsibilities, and qualifications, making it less likely you'll forget to include crucial information. This can be particularly useful for those less experienced in writing job descriptions or when you're in a hurry to get the job posted.

Job description templates also offer excellent learning tools. By comparing multiple job description examples, you can glean insights into how to best present job responsibilities and requirements, align job duties with company goals, set expectations, and make the role attractive to potential candidates.

Finally, a job description template can support your company’s branding efforts. By using a consistent format and language, your job descriptions can help reinforce your company's brand, values, and culture. This is important because today's job seekers aren't just looking for a role - they're looking for a company where they feel they belong.

In conclusion, a well-crafted job description isn’t just a list of duties, roles, and responsibilities; it's a vital tool that can attract the right talent to your company. Using a standard job description template is an excellent way to ensure you're putting your best foot forward in this process.

Writing A Job Description Using AI

Want to reduce time-consuming tasks and write an effective job description? You can enhance your job posting and recruiting process by using AI to write job descriptions to attract qualified candidates viewing job boards. A bespoke AI job description can be tailored to your company and role, including, for example, whom the position reports, major responsibilities, essential physical requirements, must-have skills, required qualifications, working conditions, operations performed, and other duties. We show you how to craft an AI job description to attract prospective candidates in the following guides:

Job Descriptions And Job Tasks FAQs

Now, let’s delve into the frequently asked questions of Hiring Managers, HR Professionals, Recruiters, and employers:

  • The magic number for tasks in a job description isn’t set in stone. However, a well-crafted job description typically includes between 5 to 10 key tasks. This gives potential candidates a solid understanding of whom their role reports to and what their day-to-day responsibilities would look like, without overwhelming them.

  • Tasks are the nuts and bolts of a job description - they illuminate what an average day in the role entails. They offer a peek behind the curtain, allowing candidates to visualize themselves in the role and assess how their skills align with your needs. By clearly outlining the tasks, you not only attract better-suited candidates but also set clear expectations right from the get-go, promoting a smoother hiring process and increased employee satisfaction.

  • Think of a roles and responsibilities template as a roadmap for crafting comprehensive and effective job descriptions. It’s a pre-formatted guide that helps you outline the key components of a job - like job title, tasks, specific skills required, and reporting structure - in a clear, organized, and consistent manner. This template not only ensures you cover all the crucial details but also maintains a consistent style across all your job postings, enhancing your employer brand and making the hiring process more efficient.


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