The utilities sector is facing continued pressure as the demand for services increases and qualified personnel are scarce. This can be particularly challenging when recruiting for utilities roles, where skills and experience are essential.
To attract the best candidates, it is crucial to have a well-planned and effective hiring strategy. One important element of this is creating a clear and detailed job description that accurately reflects the responsibilities and requirements of the role. Using a job description template can be a useful starting point to ensure key skills and qualifications are included.
To assist with recruitment efforts, we provide examples of utilities job descriptions, along with resources to help attract the most qualified applicants.
What Do Utilities Workers Do?
Utilities workers are professionals who work in the utilities industry, which encompasses the delivery of services such as electricity, natural gas, water, and sewage. The duties of utilities workers can vary depending on their area of specialization, but some common tasks may include:
- Installation and maintenance of utility lines and systems: Utilities workers may be responsible for installing, repairing, and maintaining the systems and infrastructure that deliver utilities to homes and businesses
- Reading and recording utility meters: Utilities workers may be responsible for reading meters to measure the amount of utility usage, and recording the data for billing purposes
- Responding to service calls: Utilities workers may be called to respond to service calls, addressing customer complaints or issues related to utility delivery
- Operating and monitoring control systems: Utilities workers may be responsible for monitoring and operating computerized control systems that regulate the delivery of utilities
- Performing safety inspections: Utilities workers may conduct safety inspections of equipment and systems to identify potential hazards and ensure compliance with safety regulations
Overall, utilities workers play a crucial role in ensuring the reliable delivery of essential services to homes and businesses, while also maintaining safe and efficient systems and infrastructure.
Utilities Positions and Titles
The duties of utilities professionals are completed by employees in positions with a job title such as:
- Power Plant Operator
- Meter Reader
Utilities Responsibilities and Duties
Utilities workers are responsible for ensuring the delivery of essential services such as electricity, natural gas, water, and sewage to homes and businesses. Their job duties may include:
- Installing, maintaining, and repairing utility lines and systems: Utilities workers may be responsible for ensuring the infrastructure for delivering utilities is in good condition and operational
- Responding to service calls and customer complaints: Utilities workers may be called upon to troubleshoot issues and complaints from customers regarding utility services
- Reading and recording utility meters: Utilities workers are responsible for reading meters and recording the data for billing purposes
- Operating and monitoring control systems: Utilities workers may need to operate computerized control systems that regulate the delivery of utilities
- Conducting safety inspections: Utilities workers are tasked with identifying potential hazards and ensuring compliance with safety regulations
- Ensuring environmental compliance: Utilities workers may be required to monitor and report on the environmental impact of their operations
Essential Utilities Skills
Utilities workers need to possess a variety of skills to successfully perform their job duties. Some of the key skills required for this profession include:
- Technical skills: Utilities workers need to have a solid understanding of the technical aspects of their jobs, such as how to install, repair, and maintain utility systems and equipment
- Problem-solving skills: Utilities workers need to be able to troubleshoot issues with equipment and systems, and find solutions to problems that arise
- Communication skills: Utilities workers need to communicate effectively with customers, coworkers, and managers, whether in person or via email, phone, or other channels
- Attention to detail: Utilities workers need to be meticulous in their work, paying close attention to details and ensuring that their work is completed accurately and to high standards
- Physical fitness: Utilities workers need to be physically fit and able to work in a variety of settings, including outdoors and in potentially hazardous environments
- Safety awareness: Utilities workers must have a strong commitment to safety and be able to identify potential hazards and risks associated with their work
Utilities Education and Qualifications
Utilities workers typically need a combination of education and on-the-job training to gain the necessary skills and knowledge for their jobs. Some of the qualifications required for this profession may include:
- High school diploma or equivalent: Many utilities companies require workers to have a high school diploma or equivalent to be considered for employment
- Vocational or technical training: Some utilities workers may need to complete vocational or technical training programs to gain specific skills, such as electrical or plumbing certification
- Continuing education: Utilities workers may need to complete continuing education courses or attend workshops to stay up-to-date on industry developments and new technologies
Utilities Training and Experience
Your utilities worker job descriptions may request candidates with or offer:
- On-the-job training: Utilities workers typically receive on-the-job training from more experienced workers, which may last for several months to a year or more
- Licensing or certification: Depending on the specific job duties, utilities workers may need to obtain certain licenses or certifications, such as a commercial driver's license or a certification in gas line installation
Frequently Asked Questions about Utilities Job Descriptions
Here we answer your utilities job description frequently asked questions.