Our Transportation Dispatcher job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Transportation Dispatcher role
A Transportation Dispatcher is responsible for scheduling and dispatching vehicles and drivers to pick up and deliver packages and goods. They use computer systems to track vehicles and goods, communicate with drivers, and coordinate delivery times. They must possess excellent communication, organizational, and problem-solving skills.
Role Purpose
The purpose of a Transportation Dispatcher is to coordinate the pickup and delivery of goods, people, or services by communicating with drivers and customers. This role requires the dispatcher to plan routes, track drivers, monitor vehicle performance, and handle customer inquiries. They must also be able to adjust plans in response to changing traffic, weather, or other conditions. A successful dispatcher must be able to work well under pressure, remain organized, and possess excellent communication skills.
Transportation Dispatcher Summary
Transportation Dispatcher Job Summary:
The Transportation Dispatcher is responsible for ensuring the efficient and timely movement of goods and services. They coordinate, manage, and direct the activities of all transportation staff and equipment, and communicate with customers and vendors to ensure delivery of goods and services. The Transportation Dispatcher maintains and updates vehicle and driver records, monitors performance, and evaluates safety and compliance with regulations. They must be highly organized and have excellent problem solving skills to handle any potential issues that may arise.
Transportation Dispatcher Duties
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
- Obtain customer information including pick-up and delivery instructions
- Determine routes and process shipments
- Adjust routes and schedules to meet unforeseen conditions
- Monitor the arrival and departure of vehicles and personnel
- Record and maintain logs of activity, delivery times, and issues
- Prepare and submit activity, travel, and performance reports
- Monitor and track delivery times and progress
- Resolve customer complaints regarding services
Transportation Dispatcher Skills
- Organizational abilities
- Excellent communication skills
- Ability to analyze data
- Knowledge of geography and transportation networks
Transportation Dispatcher Requirements
- A high school diploma or equivalent
- Strong customer service skills
- Knowledge of local roads, street systems, and regulations
- Ability to multitask and prioritize
- Excellent communication and organizational skills
- Good problem solving skills
Personal Traits
- Ability to multitask
- Strong organizational skills
- Excellent communication skills
- Strong customer service skills
- High level of accuracy