Our Ramp Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Ramp Agent role
A Ramp Agent is responsible for assisting in the loading and unloading of aircraft cargo and baggage, marshalling aircraft to and from gates, as well as helping passengers with special needs. They must also be able to operate ground service equipment, such as tugs, belt loaders, and other related equipment.
Role Purpose
The purpose of a ramp agent is to provide ground support services to the airline industry. This includes loading and unloading luggage and cargo, checking the safety of aircraft, refueling planes, marshalling planes, and other duties that help ensure the efficient operations of the airport. Ramp agents must also ensure that all safety procedures are followed to ensure the safety of passengers, crew, and property.
Ramp Agent Summary
Ramp Agent Job Summary:
The Ramp Agent is responsible for marshalling aircraft, loading and unloading cargo and baggage, and providing customer service in a safe and efficient manner. The Ramp Agent will also be responsible for aircraft fueling, de-icing, and other related duties. This position requires excellent communication and customer service skills and the ability to work in a fast-paced environment. The successful candidate must also display a commitment to safety and be able to work weekends and holidays as needed.
Ramp Agent Duties
- Greet passengers and assist them with check-in, boarding and luggage handling
- Provide ground support to aircrafts, including marshaling and towing
- Load and unload cargo, baggage, and other items from aircrafts
- Ensure aircrafts are loaded according to weight and balance requirements
- Provide customer service by answering questions and addressing complaints
- Perform safety and security checks, including providing customer assistance with travel documents
- Maintain orderly movement of aircrafts on the tarmac
- Complete paperwork for all ground services performed
Ramp Agent Skills
- Ability to work in a fast-paced environment
- Excellent customer service skills
- Ability to work in a team
- Knowledge of airport procedures and safety regulations
- Excellent communication and problem-solving skills
Ramp Agent Requirements
- Excellent customer service skills
- Ability to lift up to 70 lbs
- Ability to communicate clearly and effectively
- Good organizational skills
- Ability to work well in a team environment
- Ability to work outdoors in all weather conditions
- Ability to stand for long periods of time
Personal Traits
- Strong communication
- Ability to work independently
- Knowledge of safety regulations
- Ability to lift up to 70 lbs