Our Postal Support Employee job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Postal Support Employee role
Postal Support Employees provide administrative support to USPS operations by performing a variety of duties that involve sorting, delivering, and processing mail. They also offer customer service to the public, assist in problem solving, and complete other tasks as assigned.
Role Purpose
The purpose of a Postal Support Employee is to provide support to the Postal Service by performing a variety of duties such as operating mail processing and distribution equipment, sorting, processing, and delivering mail, and providing customer service. As a team member, the Postal Support Employee is responsible for ensuring that postal services are provided in a professional and timely manner. This role requires excellent customer service skills, the ability to work in a fast-paced environment, have a strong attention to detail, and the ability to lift and move packages of various sizes.
Postal Support Employee Summary
The Postal Support Employee (PSE) is responsible for providing a variety of customer service, manual, and clerical duties related to the processing of mail. The PSE supports the daily operations of the Post Office by assisting customers in person and on the telephone, operating various pieces of equipment, sorting mail, preparing packages, and performing other duties as assigned. The PSE must be able to work independently and provide excellent customer service.
Postal Support Employee Duties
- Process incoming and outgoing mail
- Operate mail sorting and processing equipment
- Maintain mail records and track packages
- Check for accuracy and document discrepancies
- Assist with shipping and receiving
- Package and label items for delivery
Postal Support Employee Skills
- Excellent customer service skills
- Ability to work independently
- Good written and verbal communication skills
- Attention to detail
- Ability to handle physical workload
Postal Support Employee Requirements
- Ability to lift up to 30 lbs.
- Valid driver's license
- Proficiency in operating a variety of delivery and sorting equipment
Personal Traits
- Strong organizational skills
- Excellent communication and customer service skills
- Attention to detail
- Ability to work with minimal supervision