Our Postal Service Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Postal Service Clerk role
A Postal Service Clerk assists customers by processing mail and packages, selling postage stamps and other postal products, and providing expert advice on postal regulations. They must follow established procedures and ensure accuracy in their work. They must also maintain friendly and professional customer service.
Role Purpose
The purpose of a postal service clerk is to process and deliver mail and packages in a timely and efficient manner. This includes sorting mail, collecting payments, and providing customer service. Postal service clerks must also ensure that all mail and packages are delivered according to postal regulations. Additionally, clerks may assist customers with services such as shipping and tracking packages, purchasing postage stamps, and updating mailing addresses.
Postal Service Clerk Summary
Postal Service Clerk Job Summary
The Postal Service Clerk is responsible for providing excellent customer service and ensuring the efficient and accurate handling of mail and parcels. Duties may include sorting, weighing, and labeling mail and parcels; operating various machines and equipment for sorting and canceling mail; and providing customer service. The Postal Service Clerk must adhere to all postal regulations and policies, maintain a neat and organized work area, and be able to work independently in a fast-paced environment.
Postal Service Clerk Duties
- Process mail and packages, sort and distribute incoming mail, sell stamps and other postal products, process customer inquiries and complaints, provide information about postal services, create shipping labels and other documents, maintain records of postage and payments, operate sorting and other mail processing equipment
Postal Service Clerk Skills
- Excellent customer service
- Strong interpersonal skills
- Knowledge of postal regulations and procedures
- Ability to use computerized mail processing systems
Postal Service Clerk Requirements
- Excellent communication and customer service skills
- Ability to maintain confidentiality
- Ability to work independently or in a team
- Knowledge of postal regulations and rates
- Proficient computer and data entry skills
Personal Traits
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to lift heavy packages
- Ability to work with a variety of people