Our Postal Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Postal Clerk role
A Postal Clerk is responsible for processing mail, selling postage stamps and other services, and providing information regarding postal regulations and services. They also may sort mail, take inventory, and manage customer complaints.
Role Purpose
The purpose of a Postal Clerk is to assist customers with their mail needs, process mail, and ensure that it is delivered on time. They also provide customer service, maintain records of mail, and collect payments from customers. Postal Clerks must have a strong knowledge of postal regulations and be able to use postal equipment safely and efficiently. They must also be knowledgeable about the different types of mail and be able to provide accurate information to customers.
Postal Clerk Summary
Postal Clerk Job Summary
The Postal Clerk is responsible for providing excellent customer service in a fast-paced environment. They will handle incoming and outgoing mail, packages, and parcels, sort mail, answer customer inquiries, and provide general information regarding postal services. The Postal Clerk must be able to work with accuracy and speed, as well as maintain a friendly, helpful attitude. They must be comfortable using computers and other office equipment, as well as have a good knowledge of postal regulations. The ideal candidate will have excellent communication and customer service skills and be able to work independently with minimal supervision.
Postal Clerk Duties
- Sorting and delivering mail
- Selling stamps, packaging materials and other postal services
- Collecting payments for postal services
- Ensuring customer service standards are met
- Maintaining records of postal transactions
Postal Clerk Skills
- Excellent customer service skills
- Strong attention to detail
- Good organizational skills
- Ability to work in a fast-paced environment
- Proficiency with computers and common office equipment
Postal Clerk Requirements
- Excellent customer service skills
- Strong communication skills
- Ability to work in a fast-paced environment
Personal Traits
- Organized
- Punctual
- Friendly
- Able to communicate effectively