Our Post Office Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Post Office Clerk role
A Post Office Clerk is responsible for providing customer service, selling postage stamps and other postal products, processing mail, and managing customer accounts. They must be knowledgeable about postal regulations and be able to answer customer inquiries.
Role Purpose
The purpose of a Post Office Clerk is to provide excellent customer service to customers who use the post office. This includes assisting customers with mailing packages, purchasing postage and other mail services, distributing mail, and sorting mail for delivery. Post Office Clerks are also responsible for maintaining the security and accuracy of post office records.
Post Office Clerk Summary
Post Office Clerk Job Summary
The Post Office Clerk is responsible for providing excellent customer service to patrons of the post office. They will handle cash transactions, assist with postage and shipping, process mail, and help with other duties as needed. The Post Office Clerk must have a good understanding of USPS regulations and procedures to provide accurate and efficient service. They must possess excellent customer service and communication skills, be organized and detail-oriented, and have the ability to work in a fast-paced environment.
Post Office Clerk Duties
- Answer customer inquiries in person and by telephone
- Sort and distribute incoming mail
- Process outgoing mail
- Operate postage meter and other mailroom equipment
- Manage customer accounts and records
- Provide customer service for postal services and products
Post Office Clerk Skills
- Excellent customer service skills
- Knowledge of postal regulations
- Accuracy in data entry
- Proficiency with computers
- Ability to lift heavy packages
Post Office Clerk Requirements
- Be able to lift up to 50lbs
- Be able to stand for long periods of time
- Knowledge of postal regulations and services
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Excellent communication and organizational skills
Personal Traits
- Excellent customer service skills
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment
- Attention to detail
- Accuracy in handling financial transactions