Our Letter Carrier job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Letter Carrier role
Letter carriers are responsible for delivering mail to residences and businesses in a timely and efficient manner. They must be able to sort, organize, and deliver mail in a variety of weather conditions and conform to postal regulations. Additionally, letter carriers must be able to communicate effectively with customers and provide them with information about postal services.
Role Purpose
The purpose of a letter carrier is to sort, deliver, and collect mail in residential and business areas. Letter carriers ensure mail is delivered efficiently and accurately to the appropriate destinations. They may also be responsible for providing customers with information about postal services, answering questions, and selling postal products.
Letter Carrier Summary
The Letter Carrier is responsible for the prompt and efficient delivery of mail and other related items to customers of the United States Postal Service (USPS). The Letter Carrier must be able to lift up to 70 pounds, walk long distances, and interact with customers in a professional and courteous manner. Additionally, the Letter Carrier must be able to operate a motor vehicle and navigate a delivery route.
The Letter Carrier must also be able to perform all duties related to the mailing process such as sorting and preparing mail for delivery, collecting mail, and delivering mail and packages to the correct address. The Letter Carrier must also be able to provide necessary customer service, answer customer questions, and make adjustments to customer accounts as needed.
The Letter Carrier must be able to work in all types of weather conditions and be able to complete their route on time. The Letter Carrier must also maintain a valid driver's license and demonstrate a safe driving record.
Letter Carrier Duties
- Deliver mail and packages to residences and businesses on a specific route
- Collect mail and packages from customers
- Sort mail and packages into delivery sequence
- Update delivery records
- Handle customer inquiries and complaints
- Inspect mail for any hazardous materials
- Maintain a safe working environment
Letter Carrier Skills
- Ability to lift and carry up to 70 pounds
- Excellent customer service skills
- Ability to work independently
- Ability to work in all weather conditions
- Ability to operate a motor vehicle
Letter Carrier Requirements
- Ability to lift heavy loads
- Ability to walk/drive long distances
- Ability to work in all types of weather
- Ability to sort, bundle, and deliver mail
- Good customer service skills
Personal Traits
- Reliable
- Organized
- Strong communication skills
- Physically fit