Our Freight Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Freight Agent role
A Freight Agent is responsible for arranging the transport of goods by land, sea, or air, and arranging the necessary paperwork and documentation. They work closely with customers, carriers, and other stakeholders to provide cost-effective logistics solutions. They must be organized, have excellent communication skills, and have knowledge of customs regulations.
Role Purpose
The purpose of a freight agent is to facilitate the movement of goods from one place to another. This includes coordinating with carriers, handling documentation, tracking shipments, and providing customers with information about their shipments. Freight agents must stay up to date on the most cost-effective and efficient methods of transportation and must be knowledgeable about customs regulations and other legal requirements. They must also be able to provide customers with estimates of freight costs and delivery times.
Freight Agent Summary
Freight Agent Job Summary
A Freight Agent is responsible for coordinating freight shipments and ensuring the timely delivery of goods. The Freight Agent works with various vendors to arrange and track shipments, negotiate rates, and provide customer service to shippers. They must be knowledgeable in international and domestic shipping regulations, customs clearance, freight forwarding, and be able to effectively communicate with customers and vendors. The Freight Agent must possess excellent problem-solving skills and be able to quickly respond to customer inquiries, problems, and requests.
Freight Agent Duties
- Plan, coordinate and monitor the transportation of goods
- Negotiate shipping costs and arrange bookings with carriers
- Track shipments and report any delays or damages
- Evaluate and select best routes for shipments
- Ensure compliance with safety and transportation standards
- Maintain records and documentation for shipments
Freight Agent Skills
- Ability to work independently
- Excellent customer service skills
- Strong knowledge of freight laws and regulations
- Ability to interpret shipping documents
- Ability to develop relationships with clients
Freight Agent Requirements
- Excellent customer service skills
- Knowledge of freight rates and services
- Ability to work independently and as part of a team
- Ability to multitask and prioritize tasks
- Excellent communication and problem-solving skills
- Strong organizational and time management skills
Personal Traits
- Strong communication skills
- Excellent customer service
- Ability to work independently
- Strong organizational skills
- Ability to multi-task