Our Flight Attendant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Flight Attendant role
A Flight Attendant is responsible for providing excellent customer service to passengers while ensuring a safe and comfortable flight. This includes greeting passengers, assisting with luggage, providing in-flight meals and beverages, and responding to any customer concerns or requests.
Role Purpose
The purpose of a Flight Attendant is to provide outstanding customer service to passengers while ensuring their safety and comfort throughout the flight. Flight Attendants are responsible for greeting passengers, assisting with seating, demonstrating safety procedures, serving meals and drinks, resolving customer service issues, and providing first aid or medical assistance when necessary.
Flight Attendant Summary
A Flight Attendant is responsible for providing excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Responsibilities include greeting passengers as they board and exit the plane, assisting with carry-on baggage storage, demonstrating emergency procedures, providing refreshments, answering questions, and ensuring a clean and organized cabin. Excellent communication and customer service skills are essential.
Flight Attendant Duties
- Greet passengers, verify tickets and direct passengers to their assigned seats
- Prepare cabins for take-off and landing
- Provide passengers with information on flights, aircraft and destinations
- Answer passengers' questions regarding flights and other services
- Assist passengers in cases of emergency and provide first aid when necessary
- Ensure passengers' safety and comfort throughout flights
- Analyze and solve passengers' complaints in a timely and professional manner
- Perform pre-flight and post-flight duties
- Serve food and beverages to passengers
- Provide assistance to passengers with special needs
Flight Attendant Skills
- Customer Service
- Communication
- Problem Solving
- Multitasking
- Teamwork
Flight Attendant Requirements
- Must have excellent customer service skills
- Must be able to work in a fast-paced environment
- Must be able to stand and walk for extended periods of time
- Must be able to lift and carry items up to 50 lbs
- Must be able to pass a background check
- Must have a valid passport and ability to travel internationally
Personal Traits
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to remain calm under pressure
- Ability to follow safety guidelines and procedures