Our Airport Utility Worker job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Airport Utility Worker role
Airport Utility Workers provide a variety of support services to both passengers and airport personnel. They may assist in baggage handling, provide customer service to arriving and departing passengers, conduct security checks, perform maintenance and repairs, and help with the overall operations of the airport.
Role Purpose
The primary purpose of an Airport Utility Worker is to assist in the maintenance and upkeep of airport facilities and equipment. This includes inspecting and testing the airport's electrical systems, inspecting the fuel system, and performing general maintenance on airport grounds. Airport Utility Workers may also be responsible for operating airfield equipment such as snow plows and runway sweepers, maintaining records of airport operations, and repairing and maintaining airport buildings and structures.
Airport Utility Worker Summary
Airport Utility Worker Job Summary
The Airport Utility Worker is responsible for performing a variety of duties related to the daily operations of an airport. This includes providing customer service, operating equipment, maintaining safety and security standards, and providing general assistance. The Airport Utility Worker must possess strong communication, interpersonal, and organizational skills in order to effectively interact with customers, colleagues, and various airport personnel. Responsibilities may also include cleaning and maintaining public areas, assisting with baggage and cargo handling, and other general duties. The Airport Utility Worker must be able to work in a fast-paced environment, while adhering to all safety and security regulations.
Airport Utility Worker Duties
- Provide customer service to airport patrons
- Assist with the boarding and disembarking of passengers
- Conduct security screenings and baggage handling
- Perform aircraft inspections and maintenance
- Resolve customer complaints and ensure safety and security standards are met
Airport Utility Worker Skills
- Excellent customer service skills
- Knowledge of airport safety and security regulations
- Strong problem-solving abilities
- Ability to work well under pressure
Airport Utility Worker Requirements
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Personal Traits
- Detail-oriented
- Strong communication skills
- Able to work independently
- Able to prioritize tasks