Our Airline Attendant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Airline Attendant role
Airline attendants are responsible for providing excellent customer service to passengers aboard commercial flights. They greet passengers, assist with seating, provide information, handle customer complaints, and ensure safety regulations are followed.
Role Purpose
The purpose of an airline attendant is to provide excellent customer service to passengers while ensuring a safe, comfortable, and enjoyable travel experience. This includes assisting passengers with their luggage, checking tickets, providing information about the airline and the destination, helping passengers board and disembark the plane, ensuring the cabin is clean and secure, and providing assistance with any medical or other special needs.
Airline Attendant Summary
Airline Attendant Job Summary
Airline Attendants are responsible for providing outstanding customer service to passengers while ensuring a safe and comfortable flight. Attendants must be highly organized and able to multitask while providing exceptional service. Responsibilities include greeting passengers, assisting with luggage, providing customer service and responding to passenger inquiries, preparing and serving meals and drinks, and helping to ensure the safety and comfort of all passengers during the flight. Attendants must be knowledgeable in airline regulations and procedures, possess excellent communication and interpersonal skills, work well under pressure, and possess the ability to stay calm in stressful situations.
Airline Attendant Duties
- Greeting passengers as they board and exit the aircraft
- Assisting passengers with seating, stowing carry-on luggage and providing special attention to passengers with special needs
- Serving snacks, meals and beverages
- Answering passenger inquiries and responding to special requests
- Conducting pre-flight and post-flight duties
- Checking tickets and ensuring passengers are seated in the correct location
- Ensuring the cabin is clean and orderly before and after flights
Airline Attendant Skills
- Excellent customer service
- Ability to work with a diverse population
- Ability to remain calm under pressure
- Ability to provide information on airline policies and procedures
- Ability to help passengers with inquiries and special requests
- Ability to handle customer complaints and concerns
Airline Attendant Requirements
- Must be at least 18 years of age
- Must hold a valid passport
- Must have a valid driver's license
- Must have excellent customer service skills
- Must be able to work in a fast-paced environment
- Must be able to lift and carry luggage up to 70 lbs
Personal Traits
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure
- Ability to multi-task
- Ability to remain calm in difficult situations
- Knowledge of safety and emergency procedures