Our Ticket Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Ticket Agent role
A Ticket Agent is responsible for selling tickets to passengers for public transportation, such as buses, planes, and trains. They typically handle boarding passes and reservations, answer customer inquiries, and provide assistance with any other ticketing needs.
Role Purpose
The purpose of a ticket agent is to provide customer service and assistance to passengers by selling tickets for transportation, accommodation, and other services. This includes helping customers choose the best ticket for their needs, selling tickets, and handling any complaints, refunds, or exchanges that may arise. Ticket agents may also be responsible for providing information about schedules, destinations, fares, and discounts.
Ticket Agent Summary
The Ticket Agent is responsible for providing excellent customer service while selling tickets, checks, and other forms of payment. They must accurately process transactions, answer customer questions, and provide information to customers in a professional and timely manner. Ticket Agents must also be able to handle difficult customer situations in a calm and courteous manner. A high school diploma or GED is generally required for this position.
Ticket Agent Duties
- Greet customers entering the facility
- Answer inquiries about tickets and travel information
- Sell tickets for travel and attractions
- Resolve customer complaints and issues
- Assist customers in making travel arrangements
- Perform administrative tasks such as filing and data entry
- Balance cash drawers and reconcile daily transactions
Ticket Agent Skills
- Excellent customer service
- Strong communication skills
- Attention to detail
- Knowledge of ticketing systems and policies
Ticket Agent Requirements
- Excellent customer service skills
- Strong problem solving abilities
- Ability to work in a fast paced environment
- Knowledge of ticketing systems and procedures
Personal Traits
- Friendly
- Organized
- Knowledgeable
- Detail-Oriented