Our Reservations Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Reservations Agent role
A Reservations Agent is responsible for providing customer service to clients by taking reservations for flights, hotels, car rentals, and other travel services. They answer customer inquiries, provide information about rates and services, and ensure accuracy when booking reservations. They may also assist with ticketing, check-in, and other customer service duties.
Role Purpose
The purpose of a Reservations Agent is to provide customer service to hotel guests by taking, confirming, and processing reservations over the phone, in person, and online. They are responsible for informing guests of room and rate availability, helping guests with questions and concerns, and providing a positive customer service experience. They must also be knowledgeable about the hotel's services, policies, and rates in order to accurately answer customer inquiries. In addition, Reservations Agents may also be responsible for taking payments, upselling services, and other administrative duties.
Reservations Agent Summary
The Reservations Agent is responsible for providing excellent customer service to customers booking reservations. The Agent will answer customer inquiries via telephone and email, process reservations, and provide customers with accurate information about the services offered. The Agent must be able to multitask and remain organized and detail-oriented in a fast-paced environment. The Agent will also process payments and make adjustments to existing reservations as needed. Additionally, the Agent will provide accurate information about availability, pricing, and policies.
Reservations Agent Duties
- Answer incoming calls, emails, and other inquiries from customers
- Assist customers in making reservations and finding information
- Provide customers with valuable information about services and destinations
- Process payments and enter customer data into the system
- Handle customer complaints and resolve issues efficiently
- Maintain accurate records of customer interactions
Reservations Agent Skills
- Customer Service
- Organization
- Computer literacy
- Problem-solving
- Communication
Reservations Agent Requirements
- Excellent customer service skills
- Excellent communication skills
- Knowledge of reservation systems
- Ability to multitask and prioritize
- Ability to work independently and as part of a team
Personal Traits
- Excellent customer service skills
- Strong organizational and communication skills
- Ability to work independently and as part of a team
- High attention to detail
- Flexibility to work a variety of shifts