Our Reservation Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Reservation Agent role
A Reservation Agent is responsible for providing customer service and assistance in booking reservations for travel, lodging, or other services. They interact with customers to determine their needs and preferences, book reservations, and provide information on availability, rates, and policies. They may also suggest additional services and provide assistance with other customer inquiries.
Role Purpose
The purpose of a Reservation Agent is to provide excellent customer service in order to book and manage travel arrangements for customers. This includes providing accurate information about rates, availability, and other details related to the customer’s travel plans, as well as processing payments, confirming reservations, and ensuring customer satisfaction throughout the booking process. Reservation Agents must be knowledgeable of the products and services offered by their company, as well as possess strong communication and problem solving skills.
Reservation Agent Summary
Reservation Agent Job Summary
The Reservation Agent is responsible for providing excellent customer service and handling all incoming reservations for a business. This individual will interact with customers over the phone and via email to book reservations, answer questions, and verify and update customer information. The Reservation Agent will also be responsible for managing any cancellations or changes to existing reservations and ensuring that all customer inquiries are handled in a professional and efficient manner. This position requires excellent communication and organizational skills, as well as the ability to multitask and complete tasks efficiently.
Reservation Agent Duties
- Provide customer service to guests via telephone, email or in-person
- Make, modify and cancel reservations for guests
- Answer inquiries regarding hotel services, amenities, surrounding area and other general information
- Collect payment information at time of booking and process payments
- Assist guests with special requests
- Maintain records of bookings and cancellations
Reservation Agent Skills
- Excellent customer service
- Strong communication skills
- Proficiency in computer applications
- Ability to prioritize tasks
Reservation Agent Requirements
- Excellent customer service skills
- Strong communication skills
- Ability to work in a fast paced environment
- Knowledge of Microsoft Office
- Ability to handle customer complaints
Personal Traits
- Excellent customer service skills
- Strong communication and problem solving skills
- Highly organized and attention to detail
- Ability to work in a fast-paced environment