Our Parts Advisor job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Parts Advisor role
A Parts Advisor is a customer service role in the automotive industry. The Parts Advisor is responsible for assisting customers with the selection, ordering, and delivery of parts and accessories for their vehicle. They must be knowledgeable about the products and services offered and provide excellent customer service.
Role Purpose
The purpose of a Parts Advisor is to assist customers with the selection and purchase of parts and accessories for their vehicles. The Parts Advisor is responsible for providing advice and guidance on the availability and suitability of parts for customers' needs, as well as providing accurate and timely ordering, stocking, and retrieval of parts. The Parts Advisor must also ensure that all parts are accurately priced and invoiced, and must also provide excellent customer service.
Parts Advisor Summary
Parts Advisor Job Summary
We are looking for an experienced Parts Advisor to join our team. The successful candidate will provide knowledgeable advice to customers on automotive parts and accessories, and will be responsible for stocking and ordering parts, managing inventories, and providing excellent customer service.
The ideal candidate must have a strong automotive background, excellent customer service skills, and a good understanding of inventory management. He or she must be organized, have strong attention to detail, and the ability to work independently in a fast-paced environment. The Parts Advisor must be comfortable using computers, and be capable of quickly learning and effectively using our parts software.
The successful candidate will be a team player, able to work well with others, and take direction from the Parts Manager. If you possess the necessary qualifications and have the drive to succeed, we invite you to apply for this position.
Parts Advisor Duties
- Provide advice and assistance to customers on parts and accessories purchases
- Answer customer inquiries regarding parts and accessories
- Maintain inventory of parts and accessories
- Assist with ordering parts and accessories
- Assist with parts and accessories returns
- Assist with pricing of parts and accessories
Parts Advisor Skills
- Customer service
- Knowledge of automotive parts
- Computer proficiency
- Ability to read diagrams
- Problem solving
Parts Advisor Requirements
- Excellent customer service skills
- Ability to multitask and prioritize tasks
- Knowledge of automotive parts and systems
- Computer literacy
- Ability to build successful relationships with customers
Personal Traits
- Organized
- Knowledgeable
- Friendly
- Excellent customer service skills
- Attention to detail