Our Member Service Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Member Service Representative role
A Member Service Representative is responsible for providing professional customer service to members of an organization. This role involves responding to inquiries, providing information, resolving customer issues, and assisting with membership applications. The Member Service Representative must also have strong communication and interpersonal skills.
Role Purpose
The purpose of a Member Service Representative is to provide excellent customer service to members of an organization by responding to inquiries, resolving account issues, and providing information about products and services. The Representative must also maintain accurate records and ensure that customer expectations are met. The goal is to ensure customer satisfaction and foster loyalty to the organization.
Member Service Representative Summary
A Member Service Representative is responsible for providing excellent customer service to members of an organization. They are the primary point of contact for members and are expected to address inquiries, complaints, and requests in a timely and professional manner. They also process transactions, provide information on services and products, update accounts, and assist with other administrative tasks. Member Service Representatives must have excellent communication and customer service skills, a friendly demeanor, and the ability to multi-task.
Member Service Representative Duties
- Greet customers and answer their inquiries in a professional and friendly manner
- Assist customers with account information, product and service selection, and other related inquiries
- Process account transactions and provide assistance with billing and payment questions
- Resolve customer complaints in a timely and professional manner
- Identify customer needs and suggest appropriate products and services
- Maintain a customer database
- Keep accurate records and document customer service activities
- Comply with all company policies, procedures and standards of customer service
Member Service Representative Skills
- Excellent customer service
- Strong written and verbal communication
- Proficiency in Microsoft Office
- Ability to multitask and prioritize workload
Member Service Representative Requirements
- Excellent customer service skills
- Ability to work in a fast paced environment
- Excellent communication skills
- Proficiency in using computers
Personal Traits
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proven ability to work independently and as part of a team
- Strong problem solving and organizational skills