Our Call Center Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Call Center Representative role
Call center representatives provide customer service over the phone and via other communication channels, such as email and online chat. They respond to inquiries, process orders, and handle customer complaints. They also help customers troubleshoot technical problems and provide information about products and services.
Role Purpose
The purpose of a Call Center Representative is to provide customer service and support to customers by responding to inquiries, resolving complaints, and processing orders in a timely and efficient manner. They use their problem-solving skills to troubleshoot customer issues, provide accurate information, and offer solutions in order to ensure customer satisfaction. They are also responsible for upselling and cross-selling products and services to customers.
Call Center Representative Summary
A Call Center Representative is responsible for providing outstanding customer service and support to customers over the phone and other communication channels. The Representative is expected to handle customer inquiries and feedback, troubleshoot and resolve problems, and answer questions in a timely and professional manner. The ideal candidate should have excellent communication and problem-solving skills and have the ability to handle customer complaints and escalations in a courteous and timely manner.
Call Center Representative Duties
- Answer customer inquiries
- Provide customer service support
- Resolve customer complaints
- Process orders, forms, applications and requests
- Organize workflow to meet customer time frames
- Identify and escalate priority issues
- Follow up with customers, as needed
Call Center Representative Skills
- Excellent communication skills
- Ability to multitask
- Customer service experience
- Knowledge of computer software
- Strong problem solving skills
Call Center Representative Requirements
- Excellent customer service and communication skills
- Proficiency in using computers and telephone systems
- Ability to work in a fast-paced environment
Personal Traits
- Excellent customer service skills
- Strong communication and problem-solving skills
- Positive and patient attitude
- Ability to multi-task and prioritize tasks