Our Airline Reservation Agent job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Airline Reservation Agent role
Airline Reservation Agents are responsible for providing customer service to passengers by booking flight reservations, answering inquiries, and providing information about flight schedules, fares, and policies. They must be knowledgeable about the airline's policies, procedures, and destinations to ensure that passengers have a pleasant travel experience.
Role Purpose
The purpose of an Airline Reservation Agent is to provide customer service for passengers of an airline by booking flights, providing information about flights and fares, answering customer inquiries, and assisting with any other customer service needs. They are also responsible for ensuring customer satisfaction, as well as accurately inputting and maintaining flight information in the airline’s reservation system.
Airline Reservation Agent Summary
The Airline Reservation Agent is responsible for providing exceptional customer service while efficiently booking and processing a variety of customer requests. They must have strong communication and organizational skills to ensure that all customer needs are met. Responsibilities include helping customers select flights, booking tickets, answering inquiries about flight schedules, updating customer profiles, and processing payments. Airline Reservation Agents must be knowledgeable about airline policies and procedures in order to provide accurate information and ensure customer satisfaction.
Airline Reservation Agent Duties
- Provide customer service to clients making reservations
- Assist clients in selecting flights, seating and special accommodations
- Answer customer inquiries regarding flight schedules, pricing and availability
- Address customer complaints and resolve issues promptly
- Ensure accuracy of bookings and other related paperwork
Airline Reservation Agent Skills
- Excellent customer service skills
- Excellent telephone manner
- Knowledge of airline policies and procedures
- Ability to multi-task in a fast-paced environment
- Strong organizational skills
- Excellent problem-solving skills
- Highly motivated and reliable
Airline Reservation Agent Requirements
- Excellent customer service skills
- Ability to multi-task
- Knowledge of the airline industry
- Ability to work in a fast-paced environment
- Proficiency in computer systems and software
- Excellent communication skills
Personal Traits
- Excellent customer service skills
- Good communication and interpersonal skills
- Knowledge of airline policies and procedures
- Ability to work under pressure
- Attention to detail
- Computer literacy