Our Store Supervisor job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Store Supervisor role
Store Supervisor is responsible for overseeing the daily operations of a retail store, ensuring customer satisfaction and ensuring staff adherence to company policies and procedures. They manage store staff, provide excellent customer service, and ensure that products are properly displayed, inventoried, and promoted. They also manage store finances, develop and implement marketing plans, and ensure that store operations run smoothly.
Role Purpose
The purpose of a Store Supervisor is to oversee the daily operations of a retail store. This includes managing staff, overseeing customer service, stocking shelves, and ensuring that the store is operating in accordance with company policies. Store Supervisors also provide guidance to employees, administer disciplinary action as needed, and work with other departments to ensure the store meets its financial goals.
Store Supervisor Summary
Store Supervisor Job Summary
The Store Supervisor is responsible for overseeing the daily operations of the store. The Store Supervisor will ensure that the store maintains high standards of customer service, product quality and cleanliness. The Store Supervisor will also ensure that all store staff are performing their duties and are properly trained in customer service and store operations. The Store Supervisor will also assist in the recruiting and training of new employees, as well as the scheduling of staff. Additionally, the Store Supervisor will be responsible for the day-to-day management of the store, including but not limited to managing inventory, resolving customer complaints, and overseeing the store’s budget. The Store Supervisor will report to the Store Manager.
Store Supervisor Duties
- Developing and monitoring staff schedules and performance
- Leading store operations, managing costs and setting sales targets
- Motivating staff to reach sales and performance goals
- Assisting the store manager in training and developing staff
- Ensuring store compliance with regulations and company policies
- Resolving customer complaints and enquiries
Store Supervisor Skills
- Leadership
- Organizational skills
- Attention to detail
- Inventory management
- Customer service
Store Supervisor Requirements
- Ability to lead, motivate and coach a team of store employees
- Excellent customer service and communication skills
- Strong organizational skills
- Ability to multitask and prioritize
- Computer proficiency
- Knowledge of store inventory and reporting systems
Personal Traits
- Excellent communication and interpersonal skills
- Highly organized and detail-oriented
- Ability to multitask and prioritize tasks
- Good problem solving and decision making skills
- Leadership and team building skills