Our Store Associate job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Store Associate role
Store Associate is responsible for providing excellent customer service in a retail setting. Duties include greeting customers, identifying customer needs and providing assistance, stocking shelves, operating a cash register and other store duties as needed.
Role Purpose
The purpose of a Store Associate is to provide excellent customer service and maintain a high level of product knowledge in order to effectively assist customers in selecting merchandise to meet their needs. Store Associates are responsible for greeting customers, answering questions, helping customers find items, managing product displays, and ensuring the store is clean and properly organized. They may also be responsible for restocking shelves, processing payments, and assisting with merchandising and special promotions.
Store Associate Summary
Store Associate Job Summary
The Store Associate is responsible for providing excellent customer service and performing a variety of functions in order to ensure the store runs smoothly and efficiently. The Store Associate is expected to greet customers warmly and offer assistance in finding products and making sure the store is well stocked. The Store Associate must be knowledgeable about the products and services the store offers, and be able to answer customer inquiries in a friendly and professional manner. The Store Associate is also responsible for handling cash and credit transactions, maintaining store displays, and stocking shelves. The Store Associate may also be asked to assist with special tasks or events, such as setting up promotional displays, organizing sales and promotions, or helping with store clean-up. The Store Associate must be able to work independently and follow instructions from management. The Store Associate must be reliable, organized, and display a positive attitude.
Store Associate Duties
- Greet customers and provide customer service
- Assist customers in selecting products
- Provide product knowledge and advice
- Ring up sales and process payments
- Maintain store appearance and organization
- Answer phone calls and respond to customer inquiries
Store Associate Skills
- Customer Service
- Retail Sales
- Inventory Management
- Cash Register Operation
Store Associate Requirements
- Greet customers and assess their needs
- Answer customers' questions about products and pricing
- Help customers find the items they are looking for
- Advise customers on product selection
- Ring up purchases using a cash register
- Process payments and bag items for customers
- Organize shelves and maintain a clean work area
- Keep up with current promotions and new products
Personal Traits
- Excellent customer service skills
- Ability to lift up to 25lbs
- Ability to stand for extended periods of time
- Strong communication skills
- Ability to work in a fast paced environment