Our Sales Support Associate job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Sales Support Associate role
The Sales Support Associate is responsible for providing administrative and customer service support to the sales team. Tasks include data entry, order fulfillment, managing customer inquiries, and resolving customer issues. This position requires excellent communication and customer service skills, as well as strong organizational and problem-solving abilities.
Role Purpose
The purpose of a Sales Support Associate is to provide administrative, customer service, and sales support to the sales team, customers, and other stakeholders. This may include tasks such as preparing sales documents, managing customer accounts, researching and providing sales data, responding to customer inquiries, and providing customer service support. The Sales Support Associate is responsible for ensuring the smooth running of sales operations and ensuring customer satisfaction.
Sales Support Associate Summary
The Sales Support Associate provides assistance to the sales team by managing customer relations, responding to customer inquiries, and providing helpful information to ensure customer satisfaction. This position requires excellent customer service and communication skills, as well as a strong knowledge of customer service principles and practices. The Sales Support Associate will be responsible for logging and tracking customer inquiries, researching customer needs, and ensuring customer satisfaction. They will also assist the sales team in developing customer relations, tracking customer orders, and following up on customer requests. The successful candidate must be organized and detail-oriented, with a positive attitude and the ability to multi-task in a fast-paced environment.
Sales Support Associate Duties
- Provide customer service to clients
- Assist in the development and implementation of sales strategies
- Prepare sales reports and analyze sales data
- Generate and execute sales plans
- Maintain relationships with existing customers
- Provide sales and administrative support
- Maintain customer databases
Sales Support Associate Skills
- Strong customer service skills
- Interpersonal communication skills
- Ability to work in a fast-paced environment
- Proficient in MS Office Suite
- Knowledge of CRM software
Sales Support Associate Requirements
- Ability to work independently and as part of a team
- Excellent customer service and problem-solving skills
- Knowledge of sales processes and sales support
- Proficiency in Microsoft Office Suite and CRM software
- Strong organizational skills and attention to detail
Personal Traits
- Excellent communication skills
- Strong customer service orientation
- Attention to detail
- Ability to maintain composure under pressure