Our Retail Sales Representative job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Retail Sales Representative role
A Retail Sales Representative is responsible for providing excellent customer service and assisting with sales in a retail environment. They help customers to find the products they are looking for and answer their questions, as well as processing payments and restocking shelves. They must be knowledgeable about the store’s products and services and be able to recommend items to customers that meet their individual needs.
Role Purpose
The purpose of a Retail Sales Representative is to provide excellent customer service, promote and sell products and services, and build relationships with customers. They must be knowledgeable about the products and services offered, as well as the industry in which they work. Retail Sales Representatives must also be able to handle customer inquiries and complaints in a professional manner, keep accurate records of sales, and adhere to company policies and procedures.
Retail Sales Representative Summary
The Retail Sales Representative is responsible for providing exceptional customer service, building customer relationships, and generating sales. Duties include greeting customers, answering questions, providing customer assistance, making product recommendations, and closing sales. The Retail Sales Representative must possess excellent communication and interpersonal skills, be knowledgeable about products and services, and be comfortable working with a point-of-sale system. A successful Retail Sales Representative will be organized, adaptable, and able to work in a fast-paced environment.
Retail Sales Representative Duties
- Greet customers and provide excellent customer service
- Answer customer inquiries and provide information on products and services
- Demonstrate product features and benefits to customers
- Process transactions and accept payments
- Maintain product knowledge and stay up to date on current promotions
- Assist in stock management and inventory control
- Assist in merchandising and display maintenance
Retail Sales Representative Skills
- Customer Service
- Sales
- Merchandising
- Product Knowledge
- Inventory Management
Retail Sales Representative Requirements
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Strong knowledge of products and services
- Ability to think on your feet and problem solve
Personal Traits
- Strong interpersonal skills
- Excellent communication skills
- Organizational skills
- Ability to multi-task
- Familiarity with POS (point of sale) systems