Our Order Entry Specialist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Order Entry Specialist role
Order Entry Specialists are responsible for accurately entering customer orders into a company's computer system. They review customer orders, answer customer inquiries, and process returns and exchanges. They also ensure that orders are processed in a timely manner and that customer satisfaction is maintained.
Role Purpose
The purpose of an Order Entry Specialist is to enter customer orders accurately and efficiently into a company's order processing system. This role is responsible for verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. The Order Entry Specialist may also be responsible for responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed.
Order Entry Specialist Summary
The Order Entry Specialist is responsible for accurately and securely processing customer orders. This position requires excellent customer service skills and attention to detail. The Order Entry Specialist will review customer orders to ensure accuracy and completeness, enter orders into the system, and provide follow-up on any discrepancies. The Order Entry Specialist will also provide customer service to answer any questions or address any concerns that customers may have. This position requires excellent organizational, communication, and computer skills.
Order Entry Specialist Duties
- Accurately input customer orders into the system
- Verify customer information and enter into the system
- Answer customer inquiries about orders, products and services
- Process orders for shipping and billing
- Maintain accurate records of customer orders
- Stay up to date on inventory levels and availability
Order Entry Specialist Skills
- Excellent customer service skills
- Ability to operate computerized order entry systems
- Attention to detail
- Ability to work with a team
Order Entry Specialist Requirements
- Knowledge of computers and software applications
- Excellent written and verbal communication skills
- Excellent customer service skills
- Ability to prioritize and manage multiple tasks
Personal Traits
- Excellent communication skills
- Ability to multitask
- Attention to detail
- Ability to work in a fast-paced environment