Our Order Entry Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Order Entry Clerk role
Order entry clerks are responsible for entering customer orders into a company's computer system. They must ensure accuracy and meet deadlines while working with customers and colleagues. They may also assist with customer service, invoicing, and other administrative tasks.
Role Purpose
The purpose of an order entry clerk is to accurately and efficiently enter customer orders into a company's order processing system. This job role involves verifying customer information and item availability, as well as calculating taxes, discounts, and shipping costs. In addition, order entry clerks may also process payments and provide customer service support.
Order Entry Clerk Summary
The Order Entry Clerk is responsible for accurately entering customer orders into the order entry system. The Order Entry Clerk will research and process orders with a high degree of accuracy and efficiency. Other duties include responding to customer inquiries, verifying customer shipping and billing information, and maintaining customer accounts in the system. The Order Entry Clerk will also assist with other administrative tasks as needed. The ideal candidate should have excellent data entry skills, attention to detail, problem-solving skills, and be able to work independently.
Order Entry Clerk Duties
- Receive orders via telephone, email, fax and other methods
- Enter orders into computer system
- Provide customers with product and pricing information
- Update and maintain customer accounts
- Verify order accuracy, pricing, and shipping information
- Review customer accounts for accuracy
- Process payments and resolve billing issues
Order Entry Clerk Skills
- Data Entry
- Customer Service
- Computer Literacy
- Attention to Detail
Order Entry Clerk Requirements
- Excellent interpersonal, communication, and customer service skills
- Proficiency in data entry and computer programs
- Ability to multitask and prioritize tasks
- Attention to detail
Personal Traits
- Strong written and verbal communication skills
- Organizational ability
- Attention to detail
- Ability to multitask