Our Floor Manager job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Floor Manager role
A Floor Manager is responsible for overseeing the daily operations of a business, ensuring that customers are happy and that staff are working efficiently. They also manage inventory, train staff, and handle customer transactions.
Role Purpose
The purpose of a Floor Manager is to ensure that customers have a positive experience in a retail, hospitality, or entertainment setting. They are responsible for overseeing and managing the floor staff, providing customer service, managing inventory and stock, and ensuring the quality and safety of products and services. Floor Managers are also responsible for maintaining a safe and secure environment and enforcing company policies, as well as developing and implementing plans to increase customer satisfaction. They must possess excellent communication and organizational skills, and be able to work well in a fast-paced environment.
Floor Manager Summary
The Floor Manager is responsible for overseeing the day-to-day operations of the retail store, ensuring the successful and efficient running of the business. This includes managing staff, monitoring customer service, resolving customer issues, and ensuring that the store meets sales goals. The Floor Manager must also ensure that the store is following all safety and security procedures. The Floor Manager must have strong leadership and organizational skills, excellent communication skills, and an eye for detail.
Floor Manager Duties
- Supervise and coordinate the daily activities of employees in a retail store
- Ensure the store meets customer service and operational standards
- Train, motivate and support the store staff
- Monitor and control inventory levels, stock ordering and store appearance
- Maintain health and safety standards
- Handle customer complaints and inquiries
Floor Manager Skills
- Strong people skills
- Ability to manage a team
- Ability to delegate tasks
- Excellent problem-solving abilities
- Ability to handle customer complaints
- Knowledge of retail operations
Floor Manager Requirements
- Must have at least 3 years of experience in a similar role
- Must have excellent customer service skills
- Must have excellent time management and communication skills
- Must have the ability to handle multiple tasks and tasks of varying complexity
- Must be able to handle cash and customer transactions
- Must be able to respond to customer complaints and inquiries
Personal Traits
- strong organizational skills
- ability to multitask
- ability to lead and motivate staff
- excellent communication and interpersonal skills
- ability to problem solve
- attention to detail