Our Desk Attendant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Desk Attendant role
Desk Attendant is a job responsible for providing customer service and administrative support at a desk or reception area. This includes answering phones, taking messages, greeting customers, and responding to inquiries. Desk attendants may also be responsible for processing payments, handling paperwork, and performing light clerical tasks.
Role Purpose
The purpose of a Desk Attendant is to provide a professional, friendly, and efficient customer service experience to the guests of an establishment. Desk Attendants are responsible for checking guests in and out, handling cash and credit payments, taking reservations, providing information and assistance, and maintaining the order and cleanliness of the desk area. Additionally, Desk Attendants may be required to handle any complaints or inquiries from guests, as well as assist other staff members with their duties.
Desk Attendant Summary
Desk Attendant Job Summary
The Desk Attendant is responsible for providing exceptional customer service while assisting guests with their requests. This position requires a friendly, outgoing personality, as well as exceptional organizational and problem-solving skills. Desk Attendants must be able to handle multiple tasks at once and must be able to handle customer inquiries in a courteous and professional manner. Responsibilities include greeting guests, providing information about the hotel, answering the phone and taking reservations, helping guests with luggage, and making sure the lobby and desk area are clean and presentable. Desk Attendants must also be able to handle cash transactions and process credit card payments.
Desk Attendant Duties
- Welcome guests and answer questions about the facility
- Provide information about local attractions
- Assist and direct visitors
- Handle check-ins and check-outs
- Operate office equipment such as computers and telephones
- Maintain a clean and orderly front desk area
Desk Attendant Skills
- Customer Service
- Communication
- Problem Solving
- Organization
Desk Attendant Requirements
- Greet guests upon arrival and check them in
- Keep the front desk and lobby area clean and orderly
- Handle guest requests and complaints in a professional manner
- Provide information about the hotel, local attractions, and other services
- Address guest inquiries in a friendly and efficient manner
- Update guest information in the computer system
- Process payments and prepare invoices
- Follow all safety and security procedures
Personal Traits
- Excellent customer service skills
- Ability to multi-task
- Friendly and outgoing demeanor
- Attention to detail
- Ability to stand for long periods