Our Box Office Attendant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Box Office Attendant role
A box office attendant is responsible for assisting customers with their ticket purchases, providing customer service, and managing tickets for events. They must also be knowledgeable about the events they are selling tickets for and answer customer inquiries.
Role Purpose
The purpose of a Box Office Attendant is to provide customer service to patrons of entertainment venues, such as theatres, music venues, and movie theatres. This includes selling tickets, providing information about upcoming events, and resolving customer complaints. Box Office Attendants are also responsible for reconciling cash boxes and maintaining accurate records of ticket sales. They may also be responsible for providing assistance to event staff, such as directing customers to their seats.
Box Office Attendant Summary
Box Office Attendant
The Box Office Attendant is responsible for providing excellent customer service to patrons visiting a theater, concert hall, or other entertainment venue. The attendant will greet customers, answer questions, sell tickets, and process various payment types. They are also responsible for maintaining the security of the box office and its equipment.
The ideal candidate will have a positive attitude and a willingness to help customers. They must also have excellent customer service and communication skills. Knowledge of computers, ticketing systems, and cash handling procedures is also desired. The ability to remain calm and professional in a busy environment is essential.
Box Office Attendant Duties
- Greet customers and answer their questions
- Manage ticket sales and issue tickets
- Collect payments and issue change or receipts
- Handle customer complaints and provide appropriate solutions
- Ensure the ticket booth area is clean and organized
- Balance daily cash drawer
Box Office Attendant Skills
- Greet customers
- Provide customer service
- Process payments
- Resolve customer concerns
Box Office Attendant Requirements
- Excellent customer service skills
- Knowledge of box office systems and procedures
- Ability to maintain a calm and professional attitude in difficult situations
- Ability to multitask and prioritize tasks
Personal Traits
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Good communication and interpersonal skills
- Ability to work with cash registers and computers
- Strong problem-solving skills