Our Mystery Shopper job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Mystery Shopper role
A Mystery Shopper is a person hired to act as a customer for a business, in order to evaluate customer service, product quality, and the overall customer experience. Mystery shoppers are typically independent contractors and are paid per assignment. They pose as regular customers and evaluate the business based on the service they receive, often providing feedback to the company in the form of a written or online report.
Role Purpose
The purpose of a mystery shopper job role is to provide businesses with an anonymous assessment of their customer service, product quality, and overall shopping experience. Mystery shoppers visit stores, restaurants, or other businesses and evaluate them based on a set of criteria. They may be asked to provide feedback on the appearance of the store, the friendliness of the staff, the range of products, the prices, and the overall customer service. Mystery shoppers may also be asked to purchase products or services and provide feedback on the process. This feedback helps businesses identify areas of improvement and ensure that they are providing a high-level of service to their customers.
Mystery Shopper Summary
The Mystery Shopper job involves visiting businesses and evaluating the customer service experience by posing as a customer. Mystery Shoppers are responsible for providing detailed feedback about the service, cleanliness, and overall atmosphere of the store. They must be able to observe and identify customer service issues, provide constructive feedback and complete detailed reports. Mystery Shoppers must also remain professional and objective while interacting with business personnel. This position requires excellent communication and writing skills as well as the ability to remain discreet and confidential.
Mystery Shopper Duties
- Gather information in various stores or businesses
- Act as a customer in order to evaluate customer service, product quality, and overall experience
- Write detailed reports on the observations and provide feedback to the company
Mystery Shopper Skills
- Attention to detail
- Excellent communication
- Ability to follow instructions
Mystery Shopper Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Must have a valid driver's license
- Must be observant and detail-oriented
- Must be able to complete detailed reports
Personal Traits
- Attention to detail
- Ability to follow instructions
- Good communication skills