Our Quality Manager job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Quality Manager role
The Quality Manager is responsible for ensuring the quality of a company's products, services, and processes. They oversee and manage quality assurance systems, develop quality control plans, and investigate customer complaints. Quality Managers set quality standards, ensure compliance with these standards, and review and report on quality performance. They also audit suppliers, maintain quality records, and manage corrective and preventive actions.
Role Purpose
The purpose of a Quality Manager is to ensure that products and services meet customer and company requirements and standards. This involves developing and implementing quality assurance systems, carrying out inspections and audits, and providing feedback and guidance to ensure that quality is maintained. Quality Managers also investigate customer complaints and recommend corrective actions to ensure customer satisfaction.
Quality Manager Summary
The Quality Manager is responsible for overseeing the quality assurance of products and services provided by the company. This position will develop, implement and maintain quality assurance procedures and systems to ensure that the highest standards are met and maintained throughout the organization. The Quality Manager will conduct product and process audits, analyze data and develop reports to ensure that the company is meeting customer requirements and industry standards. The Quality Manager will also provide training and guidance to personnel in quality assurance techniques and procedures.
Quality Manager Duties
- Develop and implement quality control systems
- Monitor the performance of quality control systems
- Identify areas for improvement within the quality control processes
- Conduct internal audits to determine compliance with quality standards
- Monitor product standards and implement necessary corrective actions
- Develop and implement standard operating procedures and work instructions
- Audit suppliers and vendors for conformance to established quality standards
- Train and educate employees on quality control principles
- Analyze quality data and suggest improvements
- Report on quality issues
Quality Manager Skills
- Leadership
- Organizational
- Problem-solving
- Communication
Quality Manager Requirements
- A bachelor's degree in business, engineering, or related fields
- Experience in quality management
- Excellent communication and organizational skills
- Knowledge of industry standards and regulations
- Ability to lead and motivate a team
- Ability to analyze data and identify trends
Personal Traits
- Excellent organizational skills
- Attention to detail
- Strong problem-solving skills
- Ability to work independently