Our Counter job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Counter role
Counter job is a customer service role in which an individual is responsible for providing assistance to customers in a retail setting. The duties of a counter job include processing payments, answering customer inquiries, providing customer service and helping customers find items.
Role Purpose
The primary purpose of a Counter job role is to provide customer service, process payments, and handle other related tasks in a retail, food service, or hospitality environment. Counter roles involve interacting with customers, handling transactions, and completing administrative tasks. They are typically responsible for providing accurate and efficient service, resolving customer issues, and ensuring the store runs smoothly.
Counter Summary
The Counter job is responsible for providing excellent customer service to guests and ensuring a positive shopping experience. This position requires an individual to accurately count, handle and process money transactions, as well as provide assistance with product selection and pricing. The Counter must also maintain a clean and organized area and be able to answer customer questions and address customer concerns in a professional and friendly manner. Additionally, the Counter must be able to accurately process credit card, debit card and cash payments.
Counter Duties
- Monitor customer service performance metrics
- Analyze customer feedback and trends
- Compile reports on customer service performance
- Identify areas of improvement in customer service
Counter Skills
- Counting
- Data Entry
- Organizational Skills
- Attention to Detail
Counter Requirements
- Ability to count accurately
- Ability to pay attention to detail
Personal Traits
- Strong customer service skills
- Able to work independently
- Attention to detail
- Ability to work in a fast-paced environment