Our Technical Assistant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Technical Assistant role
Technical Assistants provide technical support to clients by troubleshooting hardware and software issues and providing technical advice. They may also help install, configure and maintain computer systems, networks and software packages, as well as assist with the development of technical solutions to meet customer needs.
Role Purpose
The purpose of a Technical Assistant is to provide technical support and assistance to an organization or individual. This role involves providing technical advice and guidance, troubleshooting technical issues, and helping to maintain and improve an organization’s systems and networks. Technical Assistants often work with users to help them understand and use computer systems, software, and hardware, as well as performing tasks such as installing, configuring, and testing new systems and equipment. Additionally, Technical Assistants may be responsible for performing maintenance and repair work on existing systems or networks, researching and ordering new parts or equipment, and maintaining records of system issues and resolutions.
Technical Assistant Summary
The Technical Assistant provides technical support to a wide range of clients. Responsibilities include troubleshooting technical issues, providing customer service and technical assistance to clients, installing software and hardware, and diagnosing and resolving technical issues. The Technical Assistant must have a working knowledge of computer hardware, software, and networking systems. The ideal candidate must be able to apply problem-solving skills to quickly and accurately diagnose and resolve technical issues. Knowledge of customer service processes and methods is essential. The successful candidate will be able to work independently and as part of a team, while providing excellent customer service.
Technical Assistant Duties
- Assist in the installation, maintenance and troubleshooting of computer hardware and software
- Provide technical support to users both in person and remotely
- Maintain accurate records of repairs and maintenance
- Assist with the setup of new systems, networks and software
- Troubleshoot and diagnose technical issues
- Provide training and guidance to users
Technical Assistant Skills
- Computer literacy
- Problem solving
- Attention to detail
- Organizational skills
Technical Assistant Requirements
- Proficient computer skills
- Excellent organizational skills
- Excellent communication skills
- Ability to multitask
Personal Traits
- Organized
- Excellent communication skills
- Able to work effectively in a team
- Proficient in computer software
- Analytical problem solver