Our Field Service Technician job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Field Service Technician role
A Field Service Technician is responsible for installing, maintaining, troubleshooting and repairing a wide range of equipment and systems in a variety of locations. They must have a strong technical aptitude and customer service skills to ensure the customer's satisfaction. They must also stay up to date on the latest technologies and industry trends.
Role Purpose
The purpose of a Field Service Technician is to provide technical support, maintenance, and repair services for customers’ equipment in the field. This includes diagnosing, troubleshooting, and resolving technical problems, as well as providing equipment setup and installation. Field Service Technicians must have a thorough understanding of the customers’ equipment and its operation in order to effectively serve them. They must also have excellent communication skills to explain technical information to customers in a clear and concise manner.
Field Service Technician Summary
Field Service Technician Job Summary:
The Field Service Technician is responsible for providing on-site technical support and maintenance services to customers. The job duties involve troubleshooting, repairing, maintaining, and installing various types of electronic and mechanical systems and equipment. The Field Service Technician must possess a thorough understanding of electrical and mechanical systems, as well as excellent customer service skills. The Technician must be able to work independently and efficiently with minimal supervision. Excellent communication and problem-solving skills are essential.
Field Service Technician Duties
- Install, maintain, and repair electronic and mechanical equipment
- Diagnose and troubleshoot malfunctions
- Perform routine maintenance checks and calibrations
- Conduct tests and inspections of products, services, or processes
- Write reports and document service activities
- Provide customer service and technical support
Field Service Technician Skills
- Troubleshooting electronic systems
- Installing and repairing electronic equipment
- Providing customer service
Field Service Technician Requirements
- Ability to troubleshoot and repair a variety of mechanical and electrical equipment
- Knowledge of safety regulations and practices
- Strong customer service and communication skills
- Ability to work independently with minimal supervision
- Good physical condition and stamina
- Ability to lift and carry heavy objects
Personal Traits
- Good communication skills
- Excellent problem solving and troubleshooting skills
- Ability to work independently and take initiative
- Ability to lift and carry heavy equipment and tools