Our Desktop Support Technician job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Desktop Support Technician role
A desktop support technician is responsible for providing technical assistance and support to users for computer hardware, software, and network related issues. They troubleshoot and resolve problems, install and configure software and hardware, and maintain computer systems. They also provide training and support to users and ensure the smooth operation of the organization's computer systems.
Role Purpose
The purpose of a desktop support technician job role is to provide technical assistance and support to individuals and organizations in using and troubleshooting computer hardware, software, and other related technology. This includes setting up and configuring computer systems, diagnosing and resolving technical issues, and educating users on how to utilize technology effectively. The goal is to ensure that computer systems are running smoothly and efficiently, and to minimize downtime and disruptions for users.
Desktop Support Technician Summary
The desktop support technician is responsible for providing technical assistance and support to all computer users in an organization. This includes troubleshooting hardware and software issues, setting up new equipment, and maintaining existing systems. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a solid understanding of computer systems and networks. They must also have a customer service-oriented attitude and the ability to work well under pressure. This position may require occasional after-hours or weekend work to support system upgrades or emergencies.
Desktop Support Technician Duties
- Provide technical support to desktop users
- Install and configure hardware and software
- Troubleshoot and resolve technical issues
- Maintain and upgrade computer systems
- Set up and maintain network connections
- Train users on new systems and software
Desktop Support Technician Skills
- troubleshooting
- hardware and software installation
- networking
- customer service
Desktop Support Technician Requirements
- Provides technical support for computer hardware and software systems
- Installs and configures software and hardware components
- Troubleshoots and resolves technical issues
- Maintains and updates computer systems and networks
- Documents all support activities and processes
Personal Traits
- strong troubleshooting skills
- excellent communication
- ability to work independently