Example Desktop Support Engineer Job Description

Our Desktop Support Engineer job description includes the responsibilities, duties, skills, education, qualifications, and experience.

About the Desktop Support Engineer role

Desktop Support Engineer provides technical assistance to computer users. They troubleshoot hardware, software and network issues, answer user questions and help install new software and hardware. They also provide basic computer training and support services, and support system security, maintenance and backup processes.

Role Purpose

The purpose of a Desktop Support Engineer is to provide technical assistance to computer system users. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workstation performance. The Desktop Support Engineer is also responsible for troubleshooting a variety of computer issues and providing end-user support, including creating and modifying user accounts, responding to helpdesk requests, and resolving network connectivity issues.

Desktop Support Engineer Summary

Desktop Support Engineer provides technical and troubleshooting assistance to computer users. Responsibilities include installing and configuring computer hardware, software, systems, networks, printers and scanners. Other duties include resolving technical issues and providing assistance with computer-related tasks. The Desktop Support Engineer must have excellent customer service skills to provide support to users. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field • 2+ years of experience in a desktop support or related role • Proficient with Windows and Mac OS operating systems • Knowledge of networking technologies, including TCP/IP, DNS, DHCP, and LAN/WAN • Experience troubleshooting hardware and software issues • Ability to provide technical support to users in person and remotely • Excellent customer service, communication, and problem-solving skills

Desktop Support Engineer Duties

  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Provide technical assistance with computer hardware and software
  • Troubleshoot system and network problems
  • Repair and replace equipment as necessary
  • Provide end-user training and support
  • Manage user accounts
  • Maintain inventory of all equipment
  • Follow company’s established procedures and guidelines

Desktop Support Engineer Skills

  • Troubleshooting hardware/software issues
  • Installing and configuring operating systems
  • Providing basic user training and support
  • Managing user accounts and passwords
  • Repairing and replacing hardware components
  • Maintaining inventory of equipment

Desktop Support Engineer Requirements

  • Provide technical support for desktop computers and associated peripherals
  • Install, configure, and maintain desktop hardware, operating systems, and application software
  • Diagnose hardware and software issues
  • Provide technical assistance to users with computer related issues
  • Maintain inventory of hardware and software assets
  • Perform other duties as assigned

Personal Traits

  • Good communication skills
  • Ability to troubleshoot hardware and software problems
  • Strong customer service skills
  • Ability to work independently

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