Our Desktop Support Analyst job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Desktop Support Analyst role
Desktop Support Analysts provide technical assistance to computer users. They diagnose and troubleshoot software and hardware problems, install and configure computer systems, and provide end-user support and training. They also maintain inventories of hardware and software, and provide helpdesk support to customers.
Role Purpose
The purpose of a Desktop Support Analyst is to provide technical assistance and support related to computer systems, hardware, and software. This includes responding to inquiries and requests for assistance, diagnosing and resolving technical problems, installing and configuring computer systems, and providing training and guidance to end-users. Desktop Support Analysts must have a strong understanding of computer hardware and software, and the ability to troubleshoot and resolve technical issues. They must also possess excellent customer service and communication skills.
Desktop Support Analyst Summary
The Desktop Support Analyst is responsible for providing technical support and assistance to computer users, including troubleshooting hardware and software problems and providing technical advice. The Desktop Support Analyst will also be responsible for setting up, installing and configuring computer systems, resolving technical issues, and providing user training and support. This position requires excellent problem-solving skills, the ability to troubleshoot complex technical issues, and the ability to work in a fast-paced environment. The Desktop Support Analyst must be knowledgeable in a variety of hardware and software applications, as well as networking and security systems.
Desktop Support Analyst Duties
- Provide technical assistance for computer systems, hardware, or software
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Install, modify and repair computer hardware and software
- Perform troubleshooting to diagnose and resolve technical problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Maintain record of repairs and fixes and maintenance schedule for computers and peripherals
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Test computer components for functionality
- Install or repair computer peripherals
- Keep records of repairs and fixes and maintenance schedules
- Perform troubleshooting to diagnose and resolve technical issues
Desktop Support Analyst Skills
- Troubleshooting hardware and software issues
- Installing and configuring operating systems
- Performing system upgrades and patches
- Providing helpdesk and technical support
- Performing system backups and restores
- Implementing system security measures
Desktop Support Analyst Requirements
- A minimum of two years of experience providing technical support in a corporate environment
- Experience supporting Windows operating systems and office applications
- Experience with hardware and software troubleshooting
- Experience with remote desktop support
- Excellent communication and customer service skills
Personal Traits
- Strong problem-solving skills
- Excellent customer service
- Knowledge of computer hardware and software
- Ability to troubleshoot technical problems