Our Computer Support Technician job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Computer Support Technician role
Computer support technicians provide technical assistance, support and advice to computer users. They may install and configure computer systems, diagnose hardware and software faults, set up and maintain computer networks, and resolve technical problems. They may also provide training and advice to users on a range of software packages.
Role Purpose
The purpose of a Computer Support Technician is to provide technical assistance and troubleshooting to customers and companies who have purchased computer equipment and software. This role involves diagnosing and resolving technical issues, providing guidance on the use of systems and software, and helping customers to optimize their systems and networks. Computer Support Technicians may also be responsible for installing, upgrading, and configuring hardware and software, as well as ensuring that systems are secure and functioning correctly.
Computer Support Technician Summary
Computer Support Technician Job Summary
A Computer Support Technician provides technical assistance and support related to computer systems, hardware, or software. They interact with clients and assess their needs to determine the best solutions. They install, modify and repair computer hardware and software. They also provide technical support, troubleshoot problems, and provide instructions to users. Additionally, they may respond to inquiries regarding computer software or hardware operation to resolve problems, or provide ongoing preventative maintenance, technical support, and training to users. Computer Support Technicians must have a working knowledge of a variety of computer software applications, hardware, and operating systems, as well as excellent troubleshooting and problem-solving skills.
Computer Support Technician Duties
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Diagnose and troubleshoot technical issues
- Install, modify, and repair computer hardware and software
- Research and identify solutions to software and hardware issues
- Provide end-user training and assistance
- Follow up with customers to ensure issue has been resolved
Computer Support Technician Skills
- Troubleshoot hardware and software issues
- Install, configure, and maintain computer hardware and software
- Provide technical support to staff and customers
- Train staff on proper computer usage
- Maintain network and system security
- Perform regular maintenance and upgrades
- Troubleshoot network issues
- Create and maintain documentation
Computer Support Technician Requirements
- Perform troubleshooting and maintenance of computer hardware and software
- Install and configure computer systems in both physical and virtual environments
- Provide technical support to users in person, over the phone, or via remote connection
- Troubleshoot and resolve issues with computer systems or networks
- Keep users updated on progress or problems
- Train users on new computer systems and applications
- Update computer systems and software
Personal Traits
- Excellent customer service skills
- Strong problem solving and troubleshooting skills
- Good communication and interpersonal skills
- Ability to work independently and in teams
- Knowledge of computer hardware and software