Our Computer Support Specialist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Computer Support Specialist role
A computer support specialist provides technical assistance and advice to users of computer hardware and software. They are responsible for resolving technical issues, training users on how to use systems, and providing customer service. They analyze and troubleshoot computer systems and networks, install applications and software, and maintain system security.
Role Purpose
The purpose of a computer support specialist is to provide technical assistance to computer users. They diagnose and troubleshoot software and hardware problems, and may provide training, support and advice to users. They may also be responsible for setting up systems and training users on how to use them. Computer support specialists may work in a variety of settings, including help desks, corporate IT departments, and in customer service roles.
Computer Support Specialist Summary
A Computer Support Specialist provides technical assistance to computer users. They diagnose and troubleshoot software and hardware problems, and they may also provide technical support over the phone or through email. Computer Support Specialists may also install, configure, and maintain computer systems, networks, and software. They are knowledgeable of a wide variety of technologies and understand how various systems interact. They are able to provide customer service to clients and coworkers, and they are able to communicate technical information in a clear and understandable manner.
Computer Support Specialist Duties
- Provide technical assistance to computer users
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Diagnose and troubleshoot hardware and software issues
- Provide end user training and support
- Maintain inventory of computer hardware and software
- Set up accounts for staff and students
- Configure and reset passwords
- Develop and maintain documentation for technical processes and procedures
Computer Support Specialist Skills
- Troubleshooting
- Network Security
- Software Installation
- Help Desk Support
- Computer Maintenance
Computer Support Specialist Requirements
- Strong problem solving and troubleshooting skills
- Knowledge of computer hardware and software
- Ability to explain technical information to non-technical users
- Ability to work independently and as part of a team
Personal Traits
- Excellent communication skills
- Strong problem-solving and analytical skills
- Ability to work with a variety of people