Our Steward job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Steward role
A Steward is responsible for providing excellent customer service to guests in a hotel, restaurant, or other hospitality setting. They ensure that all guests have a pleasant and enjoyable experience. They also handle guest complaints and inquiries, as well as provide food and beverage service.
Role Purpose
The purpose of a Steward is to ensure the smooth running of an organization or event by providing administrative and logistical support. This may include scheduling and coordinating staff and resources, managing budgets, ordering and organizing supplies, and providing customer service. The Steward is responsible for maintaining efficient operations, promoting a positive environment, and creating and executing strategies to maximize efficiency and effectiveness.
Steward Summary
The Steward is responsible for overseeing the management and operations of a restaurant, hotel, or other establishment. They ensure that the facility is well-maintained, clean, and safe for customers and employees. They are also responsible for recruiting and training staff, creating and enforcing company policies, monitoring inventory, and managing budgets. They are generally the first point of contact for customers and handle customer complaints. Additionally, they take on a variety of administrative duties, such as scheduling staff, taking phone calls, and reporting to upper management.
Steward Duties
- Oversee daily operations of business or organization
- Manage staff, budget and resources
- Develop and implement strategies to maximize efficiency and productivity
- Monitor compliance with applicable laws and regulations
- Provide guidance on organizational policies
- Ensure effective customer service
- Analyze data and prepare reports
Steward Skills
- Organizational skills
- Attention to detail
- Customer service skills
- Ability to multitask
Steward Requirements
- Excellent customer service skills
- Strong communication abilities
- Ability to efficiently handle multiple tasks
- Knowledge of hospitality industry standards and regulations
Personal Traits
- Excellent customer service skills
- Strong organizational skills
- Ability to prioritize tasks
- Good communication skills
- Attention to detail