Our Salon Coordinator job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Salon Coordinator role
The Salon Coordinator is responsible for providing excellent customer service to all salon clients, scheduling appointments, processing payments, and maintaining the cleanliness and organization of the salon. The Coordinator must be able to multi-task in a fast-paced environment and have strong communication and interpersonal skills.
Role Purpose
The purpose of a Salon Coordinator is to provide administrative, marketing, and customer service support to a salon or spa. This position is responsible for managing the daily operations of the salon, including booking appointments, entering client data into the system, providing customer service and support, and organizing promotional activities. The Salon Coordinator will also be required to coordinate and manage staff scheduling, as well as creating and maintaining accurate records, reports, and other documents. The Salon Coordinator must have excellent communication and organizational skills, and be able to multi-task and work in a fast-paced environment.
Salon Coordinator Summary
Salon Coordinator Job Summary
The Salon Coordinator is responsible for providing excellent customer service, maintaining the daily operations of the salon, and ensuring the salon runs smoothly and efficiently. The coordinator must be proficient in the use of all salon equipment and software, and must be able to multi-task and prioritize tasks. The coordinator must be able to effectively communicate with clients, staff, and management. Responsibilities include scheduling appointments, managing client records, processing payments, and providing customer service. The candidate should have excellent customer service skills, be organized, and possess strong computer skills.
Salon Coordinator Duties
- Coordinate appointments and scheduling
- Greet customers and provide excellent customer service
- Answer phone calls and emails
- Maintain customer database
- Process payments and handle cash
- Order and maintain inventory
- Keep salon area clean and organized
- Perform other tasks as needed
Salon Coordinator Skills
- Organizational skills
- Detail-oriented
- Communication skills
- Time management
Salon Coordinator Requirements
- Organize and coordinate salon activities
- Manage bookings and appointments
- Greet customers, assess their needs and provide appropriate services
- Advise customers on product use and application
- Monitor customer satisfaction and provide feedback
- Answer telephone calls and emails promptly
- Maintain supplies and inventory
- Train and manage staff
Personal Traits
- Excellent interpersonal and customer service skills
- Strong organizational skills
- Ability to multitask and prioritize tasks
- Ability to work in a fast-paced environment
- Excellent communication and problem-solving skills