Our Room Attendant job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Room Attendant role
A Room Attendant is responsible for maintaining cleanliness and order in hotel rooms. They clean and sanitize bathrooms, make beds, vacuum carpets, and change linens. They also respond to guests' requests and report maintenance issues. Room Attendants may also provide general information about the hotel, its services, and the surrounding area.
Role Purpose
The purpose of a Room Attendant job role is to ensure that guest rooms and public areas are kept clean and well maintained in order to provide a comfortable and pleasant experience for hotel guests. Room Attendants are responsible for cleaning guest rooms, bathrooms, lobbies, and common areas; replenishing supplies; and reporting any maintenance or safety issues. They may also be tasked with providing customer service and answering inquiries from guests.
Room Attendant Summary
Room Attendant Job Summary
A Room Attendant is responsible for providing guests with exceptional service while ensuring the cleanliness and organization of guest rooms. This position requires excellent customer service skills and an eye for detail. Room Attendants must be able to work independently and maintain a professional demeanor while dealing with guests and other staff members. The Room Attendant is responsible for ensuring that all rooms are cleaned and maintained according to the hotel's standards. This includes making beds, changing linens, vacuuming and dusting, sanitizing and restocking bathrooms, and removing trash and debris. Room Attendants must have the ability to identify and address potential issues with the room, such as maintenance needs or safety hazards. They must also be able to communicate effectively with other staff members and guests.
Room Attendant Duties
- Clean guest rooms and public areas
- Replenish amenities and supplies in guest rooms
- Follow all safety and sanitation policies
- Report any maintenance issues
- Provide excellent customer service
Room Attendant Skills
- Cleaning
- Organizing
- Vacuuming
- Dust Removal
- Stock Supplies
Room Attendant Requirements
- Provide friendly, attentive, and timely service to all guests
- Anticipate and address guests' service needs
- Maintain cleanliness and condition of guest rooms and public areas
- Organize and restock cart at the end of the shift
Personal Traits
- Attention to detail
- Reliability
- Good customer service skills
- Ability to work unsupervised