Our Reservationist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Reservationist role
Reservationists help manage customer bookings, answer customer inquiries, and provide customer service in the hospitality industry. They ensure that all customer requests are processed accurately and in a timely manner, and provide support to other departments as needed.
Role Purpose
The purpose of a Reservationist is to provide efficient customer service in the booking, scheduling, and managing of reservations for guests, customers, and clients. This job role involves taking phone calls, responding to emails, and using computer systems to book, schedule, and manage reservations. The Reservationist must have excellent customer service skills, be organized and detail-oriented, and be able to work in a fast-paced environment.
Reservationist Summary
Reservationist Job Summary
The Reservationist serves as a customer service representative for a company that provides travel, lodging, and other services. They are responsible for answering incoming calls and emails from customers, providing information on available services and helping them book reservations. The Reservationist must have excellent customer service skills, be knowledgeable about the company’s services, and be able to work quickly and accurately. They must be able to maintain a pleasant and professional attitude at all times.
Reservationist Duties
- Greet guests and provide information about services, facilities and amenities
- Check guests in and out of the hotel
- Provide information on local attractions, events and activities
- Answer phone calls and respond to emails
- Make reservations and take payments
- Handle guest complaints and issues
- Manage front desk operations
Reservationist Skills
- Excellent customer service skills
- Ability to use reservation software
- Excellent communication and organizational skills
- Strong attention to detail
- Ability to work well under pressure
Reservationist Requirements
- Excellent customer service skills
- Ability to communicate effectively with guests
- Ability to handle cash and credit card transactions
Personal Traits
- Outgoing
- Friendly
- Good communication skills
- Organized
- Attentive to detail