Our Night Auditor job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Night Auditor role
A Night Auditor is responsible for overseeing the front office operations of a hotel during the overnight shift. They ensure accuracy in the daily financial reports and ensure guest satisfaction by providing exceptional customer service. Night Auditors also audit guest accounts, provide accurate billing and payment services, and resolve any guest complaints.
Role Purpose
The purpose of a Night Auditor is to serve as a primary point of contact for guests during evening and overnight hours, while also performing the financial and administrative duties of the hotel. This includes auditing financial records, ensuring accuracy in guest accounts, handling guest inquiries and requests, and providing excellent customer service. The Night Auditor must also be knowledgeable of hotel services and amenities, as well as local attractions and events.
Night Auditor Summary
The night auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at a hotel or similar establishment. This job involves performing daily financial tasks at the end of each shift and ensuring that all sales and financial records are accurate and complete. The night auditor will also be responsible for preparing daily financial reports, such as income statements, balance sheets, and cash flow statements. Other duties may include conducting customer service duties, such as welcoming guests, providing check-in/check-out services, and answering questions. The night auditor must also be able to provide excellent customer service in order to resolve customer complaints and provide assistance when needed.
Night Auditor Duties
- Greet guests, check them in and out of their hotel rooms
- Process payments and handle billing inquiries
- Maintain accurate records and manage the hotel's front desk operations
- Ensure the security of the hotel premises
- Resolve customer service issues
- Monitor the hotel's CCTV cameras
- Perform end-of-day accounting procedures
- Balance the hotel's daily financial records
- Answer incoming calls and respond to inquiries
Night Auditor Skills
- Excellent customer service skills
- Excellent computer skills
- Strong math and accounting skills
- Ability to manage multiple tasks
- Excellent communication and organizational skills
Night Auditor Requirements
- A minimum of one year of customer service experience
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency in computer operations and software applications
- Ability to work nights and weekends
Personal Traits
- Excellent customer service
- Strong organizational skills
- Ability to multitask
- Attention to detail