Our Hotel General Manager job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Hotel General Manager role
The General Manager of a Hotel is responsible for the overall operation and performance of the hotel, including overseeing the daily operations, staff management, budgeting, and guest satisfaction. They must ensure that the hotel meets all safety and financial regulations, as well as providing excellent customer service to guests.
Role Purpose
The purpose of a Hotel General Manager is to oversee all aspects of hotel operations, from providing excellent guest service to managing staff and ensuring that financial goals are met. The General Manager is responsible for ensuring that the hotel meets all operational and safety standards, as well as ensuring a high level of customer satisfaction. The General Manager is also responsible for ensuring that the hotel runs efficiently and profitably, by making sure the staff is trained and motivated, and that the hotel operations are cost-effective.
Hotel General Manager Summary
The Hotel General Manager is responsible for the efficient management of the hotel and its staff, with the goal of providing superior service to guests. The General Manager will ensure that all departments are meeting established goals, while developing and implementing strategies to increase profitability and enhance guest satisfaction. The General Manager must also ensure that all hotel operations are in compliance with applicable laws and regulations. Responsibilities include managing the budget and financial performance, overseeing the hiring and training of staff, and developing marketing strategies to drive business. The General Manager is also responsible for monitoring the quality of service delivered by staff, resolving customer complaints, and ensuring the safety and security of all guests and staff.
Hotel General Manager Duties
- Plan and direct all aspects of hotel operations
- Develop and implement strategic plans to maximize profits and minimize costs
- Oversee budgeting, reporting, planning, and auditing
- Manage staff, including recruitment, supervision, scheduling, and training
- Ensure compliance with safety regulations and quality standards
- Maintain relationships with guests, vendors, and other stakeholders
- Resolve customer complaints and respond to inquiries
Hotel General Manager Skills
- Leadership
- Problem-solving
- Decision-making
- Organizational
- Communication
- Budgeting
Hotel General Manager Requirements
- Bachelor's degree in business, hospitality or a related field
- 5+ years of experience in hotel management
- Demonstrated leadership skills
- Knowledge of hotel operations, local regulations, and industry trends
Personal Traits
- Leadership
- Decision-making
- Organizational
- Problem-solving
- Interpersonal
- Communication
- Financial management