Our Hotel Front Desk Clerk job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Hotel Front Desk Clerk role
Hotel front desk clerks provide customer service to hotel guests. They check guests in and out, process payments, answer questions, and provide information about the hotel and its services.
Role Purpose
The purpose of a Hotel Front Desk Clerk is to provide excellent customer service and support to guests of the hotel. This includes greeting and registering guests, providing information about hotel services and amenities, processing payments, and addressing any complaints or concerns. The Front Desk Clerk is also responsible for keeping the front desk area organized and clean, and may be called upon to help with other tasks as needed.
Hotel Front Desk Clerk Summary
Hotel Front Desk Clerk Job Summary
The Hotel Front Desk Clerk is responsible for providing excellent customer service to all guests. This role involves providing guests with information about the hotel and its amenities, as well as assisting them with any requests or inquiries. The Front Desk Clerk will be responsible for checking guests in and out, taking payments, and keeping the lobby and reception area clean and organized. Additionally, the Front Desk Clerk will answer phones, handle mail and deliveries, and assist with other administrative tasks as needed. This position requires excellent customer service skills, professionalism, and excellent communication and organizational skills.
Hotel Front Desk Clerk Duties
- Greet guests upon arrival and assign rooms
- Answer guest inquiries and handle complaints
- Process payments and handle monetary transactions
- Balance accounts and prepare daily reports
- Maintain guest accounts and records
- Provide concierge services
- Ensure that the lobby and front desk areas are tidy
Hotel Front Desk Clerk Skills
- handle cash
- check in guests
- make reservations
- give information about local attractions
- process payments
Hotel Front Desk Clerk Requirements
- Answer inquiries pertaining to hotel services, guest registration, and travel directions
- Handle guest check-ins and check-outs
- Process payments and reservations
- Provide information about local attractions and services
- Maintain cleanliness of the front desk area
Personal Traits
- Excellent customer service skills
- Strong organizational skills
- Friendly and professional demeanor
- Ability to multi-task
- Excellent communication skills
- Ability to work with a variety of people