Our Hotel Concierge job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Hotel Concierge role
A hotel concierge provides personalized service to guests of a hotel. They provide information about the area, help with reservation services, and assist guests with any special requests they may have.
Role Purpose
The purpose of a Hotel Concierge is to provide quality customer service to guests of the hotel. This includes providing information about the hotel and its amenities, as well as making reservations and providing directions and advice on local attractions. The Concierge is also responsible for ensuring the guests' needs are met, such as making restaurant and entertainment arrangements, providing luggage assistance, booking transportation, and handling any special requests. Additionally, the Concierge may greet guests upon their arrival, assist with check-in, and provide any information about the hotel and its services.
Hotel Concierge Summary
The Hotel Concierge is responsible for providing exceptional customer service to hotel guests. This includes providing assistance with directions, reservations, and amenities, as well as providing guests with assistance in accessing the hotel's services. The Concierge must also maintain a high level of professionalism and discretion while interacting with guests. Other duties include handling messages and packages, answering inquiries, and providing general information. The Concierge must also be knowledgeable about the local area and be able to provide information about local attractions, restaurants, and entertainment.
Hotel Concierge Duties
- Greet and assist guests, provide local information and answer questions
- Handle reservation inquiries and cancellations
- Organize tours and activities
- Coordinate transportation and provide directions
- Assist with luggage
- Keep records of guests and reservations
- Maintain knowledge of hotel services, facilities, and special events
- Process payments and resolve billing issues
Hotel Concierge Skills
- Excellent customer service skills
- Ability to multi-task
- Knowledge of local attractions and restaurants
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Able to remain calm in stressful situations
Hotel Concierge Requirements
- Ability to interact professionally with guests and other personnel
- Ability to multi-task and prioritize tasks
- Excellent customer service, communication and organizational skills
- Knowledge of local attractions, events and services
- Maintain knowledge of hotel services, facilities, and promotions
Personal Traits
- Strong customer service skills
- Friendly and welcoming attitude
- Excellent communication and problem solving skills
- Attention to detail
- Ability to multitask