Our Hostess job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Hostess role
A Hostess is responsible for welcoming guests and seating them in a restaurant or other hospitality business. They may also help with taking orders, serving food and drinks, and answering questions about the menu.
Role Purpose
The purpose of a Hostess job role is to provide customers with an enjoyable and positive dining experience by greeting, seating, and assisting them with menu selections. Hostesses may also be responsible for taking reservations and managing the dining room, including setting up tables and chairs, cleaning, and other related duties.
Hostess Summary
The Hostess is responsible for greeting and seating customers in a friendly and courteous manner. They must ensure customer satisfaction by providing a pleasant dining experience. Other duties include answering phones, taking reservations, and assisting with special requests. The Hostess must also ensure that all tables are clean and set properly. They must maintain a neat and organized work area and adhere to all safety and sanitary regulations. The Hostess must also be knowledgeable of the menu and able to answer customer questions.
Hostess Duties
- Greet customers and answer questions regarding menu items and services
- Take customer orders and enter into computerized cash-register system
- Prepare food items and beverages according to customer specifications
- Monitor food preparation to ensure quality
- Collect payments from customers
- Maintain cleanliness of restaurant and related areas
- Stock and rotate products in display cases
Hostess Skills
- Customer Service
- Organizational Skills
- Cash Handling
- Food Preparation
Hostess Requirements
- Ability to provide excellent customer service
- Ability to multi-task
- Ability to work in a fast-paced environment
- Flexibility to work various shifts
Personal Traits
- Friendly
- Outgoing
- Organized
- Attentive
- Responsible