Our Front Desk Receptionist job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Front Desk Receptionist role
"Receptionist responsible for greeting and assisting clients, answering phone calls, and managing appointments at the front desk."
Role Purpose
The purpose of a front desk receptionist is to greet visitors, answer phone calls, and provide administrative support to the organization. They are responsible for creating a welcoming and professional first impression, managing incoming and outgoing communication, and assisting with various tasks to ensure the smooth operation of the office. They play a crucial role in maintaining the overall efficiency and professionalism of the organization.
Front Desk Receptionist Summary
The front desk receptionist serves as the first point of contact for guests and visitors. They are responsible for greeting and directing individuals, answering phone calls, and handling inquiries and requests. They also assist with administrative tasks, such as scheduling appointments and maintaining records. The ideal candidate for this role will have excellent communication and organizational skills, as well as a friendly and professional demeanor. Previous customer service experience is preferred.
Front Desk Receptionist Duties
- Greet and direct visitors to appropriate departments or individuals
- Answer and direct incoming phone calls
- Respond to general inquiries and provide information about the company
- Schedule appointments and maintain appointment calendar
- Perform basic administrative tasks, such as filing and data entry
- Receive and distribute mail and packages
- Maintain a clean and organized reception area
- Assist with other administrative tasks as needed
Front Desk Receptionist Skills
- customer service
- phone etiquette
- organizational skills
Front Desk Receptionist Requirements
- High school diploma or equivalent
- Previous customer service experience
- Excellent communication skills
Personal Traits
- friendly
- organized
- detail-oriented