Our Front Desk Coordinator job description includes the responsibilities, duties, skills, education, qualifications, and experience.
About the Front Desk Coordinator role
Front Desk Coordinator is responsible for providing excellent customer service to guests, managing front office operations, and coordinating administrative tasks. Duties include greeting and checking in guests, answering phones, scheduling appointments, and assisting with administrative tasks. The Front Desk Coordinator must possess excellent communication and organizational skills, be detail-oriented, and have superior customer service abilities.
Role Purpose
The purpose of a Front Desk Coordinator is to serve as the first point of contact for visitors and customers. They are responsible for providing exceptional customer service, answering phones, scheduling appointments, taking messages, handling customer inquiries, and resolving customer complaints. They also process payments, maintain records, and ensure the front desk is organized and presentable. Front Desk Coordinators may also be responsible for other administrative tasks, such as filing and data entry.
Front Desk Coordinator Summary
Front Desk Coordinator Job Summary
The Front Desk Coordinator is responsible for providing excellent customer service and support to guests and visitors. The coordinator will be the first point of contact for our business and will be expected to greet visitors, answer phone calls, and manage any inquiries or requests in a timely and professional manner. The successful candidate will possess a friendly, outgoing personality, excellent organizational and communication skills, and a dedication to providing superior customer service. The coordinator will also be responsible for completing administrative tasks such as maintaining accurate records, processing payments, and responding to emails. This position requires a high level of attention to detail and the ability to multi-task in a fast-paced environment.
Front Desk Coordinator Duties
- Greet and welcome guests as soon as they arrive at the office
- Answer, screen and forward incoming phone calls
- Answer inquiries and provide information about the organization
- Provide general administrative and clerical support
- Schedule appointments and maintain and update appointment calendars
- Receive, sort and distribute daily mail/deliveries
- Order front office supplies and keep inventory of stock
- Keep updated records of office expenses and costs
- Organize travel arrangements for staff
Front Desk Coordinator Skills
- Excellent customer service skills
- Strong communication and organizational skills
- Proficiency in Microsoft Office and other office software programs
- Ability to multitask and prioritize tasks
- Ability to work independently and as part of a team
Front Desk Coordinator Requirements
- Excellent customer service skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite
- Attention to detail
- Ability to work in a fast-paced environment
Personal Traits
- Excellent customer service skills
- Strong communication and organizational skills
- Proficiency in Microsoft Office
- Ability to multi-task in a fast-paced environment